Partner Helpdesk Specialist, EMEA at GitLab Inc.

About the job

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute .

Partner Help Desk Specialist, EMEA

The Partner Help Desk Specialist is responsible for supporting the GitLab partner development, sales enablement, pipeline development and sales transactions to achieve stated channel sales targets. The Partner Help Desk Specialist will support Channel Sales Managers in addressing partner questions and system issues, and will proactively drive partner onboarding to speed each partner's time to their first deal.

Responsibilities

• Support Channel Sales Manager in the Partner onboarding process; contracts, portal training, enablement, etc.
• Support your assigned channel to understand, navigate and meet milestones in the Gitlab Partner Program; including accreditations, badging, certifications.
• Support partner in all stages of the customer lifecycle; demand database management, deal registration, quote creation, order processing, add-ons & renewals etc.
• Execute sales and marketing enablement to channel & distribution partners.
• Support the execution of GTM, Sales, Marketing, Channel Services.
• Document processes and best practices to enable Help Desk team members, Partners, Channel Sales, Operations and Sales.

Requirements

• Previous experience of supporting sales or channel sales ideally within the same product category and channel.
• Experience selling in the Software Development Tools and/or Application Lifecycle Management space via channel partnerships.
• Experience selling or supporting Open Source Solutions.
• Demonstrated progressive experience with B2B sales.
• Interest in GitLab and open source software.
• Effective communicator with excellent interpersonal skills and relationship builder with partners and GitLab teams.
• Excellent sales support skills, proficiency with Salesforce a plus.
• Broad personal network within the industry.
• Driven, highly motivated and results driven.
• You share our values , and work in accordance with those values.
• Leadership at GitLab .
• Desire to learn the use of the GitLab platform.
• Ability to use GitLab.

Performance Indicators

• 80% of Partners trained / certified
• Increase in number of Partner Initiated Opportunities
• Time to first partner deal - less than 3 months
• Number of partner cases resolved each month - 90% or more

Remote-Global