Partner Operations Manager at Bolt

We are looking for a Partner Operations Manager to help us build our Bolt Food partner operations efforts. You’ll be responsible for discovering and driving performance improvements across the Restaurant & Grocery Operations organisation.

It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and your local market, have regional and global impact, come up with scalable solutions to operational problems, and see results of your work each day.

Your daily adventures will include:

1. Team Management. You’ll manage all the Partner Operations teams in the market and coordinate with other departments to make our operation more efficient.
2. Project Management. You will work closely with other teams in order to resolve the most challenging issues in restaurant performance.
3. Partner Onboarding and menu uploading. Each month we onboard hundreds of new restaurants and grocery stores and the Operations team is responsible for this task. We expect for you to find the best and most efficient way to enhance this process as well as improve our current service level agreements.
4. Review key operational metrics. Availability rate, churn, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.
5. Performance Management. Discover key performance management metrics (efficiency, productivity, timing) for all partner operations teams in the market.
6. Automate. You will automate and standardize as many processes as you can in order to decrease operational costs and enhance our overall service level agreements.
7. Scale and improve workflows. You will review current restaurant operations processes and SOPs and will define new workflows that are more scalable and will boost efficiency of local teams. Some of these topics should include restaurant onboardings, photography, content display & curation as well as requests resolution that comes from restaurants.

We are looking for:

1. BS degree in Business Administration or related field.
2. 2+ years of previous relevant experience in operations, sales operations, consultancy or analytics.
3. At least 1 year of experience in managing teams.
4. You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
5. Be an owner and proactively find solutions to business problems.
6. You are organised. You deliver stuff on time & handle stress well.
7. You are social. You can easily network with people of all backgrounds.
8. Excellent communication & written skills in English & Swahili.

You will get extra credits for:

1. Experience in sharing economy, tech business, startup or dynamic high-growth company