Job Vacancies at Bolt

Your daily adventures will include:

1. Launch and manage courier operations in the market.
2. Hire, train and lead a team dedicated to courier operations to ensure we have good relationships with couriers and fleet partners (if applicable).
3. Create, improve and scale courier operations processes.
4. Manage the onboarding process of couriers to ensure service levels are met.
5. Monitor, improve and optimise key delivery metrics to increase efficiency and ensure a great experience for our users couriers and partners (groceries & restaurants).
6. Scale courier operations to new cities in the country.
7. Work closely with the Country Manager, operations teams and HQ functions to develop local strategy and implement global initiatives.
8. Solve blockers such as forecasting supply and lead the team by example - be confident to roll your sleeves and get things done.
9. Build complex financial and operational models focussed on optimising each component of deliveries.

We are looking for:

1. BS degree in Business Administration or related field.
2. 3+ years of previous relevant experience in operations, sales operations, consultancy or analytics.
3. You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
4. Be an owner and proactively find solutions to business problems.
5. You are organised. You deliver stuff on time & handle stress well.
6. You are social. You can easily network with people of all backgrounds.
7. Excellent communication & written skills in English.

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Your daily adventures will include:

1. Support all Bolt's food delivery operations in Kenya.
2. Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month.
3. Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants.
4. Develop and execute strategies to increase our efficiency and solve all kind of operational challenges.
5. Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process.
6. Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.

We are looking for:

1. Have 2 years experience in an analytical position.
2. Have a data-driven analytical mindset (good Excel skills are a plus).
3. Amazing negotiation and communication skills.
4. Be a hustler, not stopping after 20 obstacles a day.
5. Be passionate about new technologies and food tech.
6. You will get extra credits for:
7. Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.
8. Experience in product launches or running a business.

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Your daily adventures will include:

1. Clearly narrating our customer and people outcomes, proactively and reactively to ensure clarity and credibility with our business stakeholders
2. Creating and delivering continual improvements to our customer, colleague and employee experiences
3. Being a role model leading our support readiness for existing and predicted challenges and sharing ideas to decrease the workload and improve the quality and speed of Bolt’s customer support
4. Contributing to peer success through collaboration, creativity and giving critical constructive feedback
5. Identifying problems and opportunities to support our purpose and then initiate, own and contribute to solutions
6. Role modelling our Leadership framework to ensure your People are highly engaged, feeling inspired and fulfilled by their work
7. Leading initiatives to reduce the need for customer support
8. Building and maintaining transparent and productive relationships with CS business stakeholders - ensuring CS has influence to improve the Customer experience by providing timely, high quality analysis regarding the Customer’s current experience
9. Engaging our Customer Support Outsource Suppliers effectively to support our purpose
10. Optimising our Customer Support Costs through efficient service, reduction in support volume per customer order, smart geographical location choices and ongoing support agent efficiencies

We are looking for:

1. You will have successfully led global multi million euro support functions - improving both customer experience and efficiency
2. You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English
3. You are data-driven with excellent analytical and spreadsheet skills
4. You are a team player and strong interpersonal skills managing internal and external partner relationships
5. You are experienced hiring, developing and leading culturally diverse people and teams
6. You are able to develop psychologically safe teams who bring the best version of themselves to their work

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Customer Support, Head of Rentals
Bolt Customer Support is looking for a Head of our Rentals Support business. This is a senior lead working globally with customers, employees and business stakeholders to deliver great experiences that attract and retain customers. The successful candidate will have proven experience leading global support organisations, managing both inhouse and supplier delivery to high levels of resolution and satisfaction in a fast paced industry. Our rental business can be highly seasonal so experience of managing significant changes in demand is required.

Your daily adventures will include:

1. Ensure our Rentals customers receive timely solutions that feel easy
2. Clearly narrate our Rental customer and people outcomes, proactively and reactively to ensure clarity and credibility with our business stakeholders
3. Create and deliver continual improvements to our customer, colleague and employee experiences
4. Be a role model leading our support readiness for existing and predicted challenges and share ideas to decrease the workload and improve the quality and speed of Bolt’s customer support
5. Contribute to peer success through collaboration, creativity and giving critical constructive feedback
6. Identify problems and opportunities to support our purpose and then initiate, own and contribute to solutions
7. Role model our Leadership framework to ensure your People are highly engaged, feeling inspired and fulfilled by their work
8. Lead initiatives to reduce the need for customer support
9. Build and maintain transparent and productive relationships with CS business stakeholders - ensure CS has influence to improve the Customer experience by providing timely, high quality analysis regarding the Customer’s current experience.

We are looking for:

1. You will have successfully led significant support functions - improving both customer experience and efficiency
2. You are a proven leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English
3. You are data-driven with excellent analytical and spreadsheet skills
4. You are a team player with proven interpersonal skills managing internal and external partner relationships
5. You are experienced hiring, developing and leading culturally diverse people and teams
6. You are able to develop psychologically safe teams who bring the best version of themselves to their work.

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We are looking for a Sales Specialist to join the Bolt Food team in order to build and grow our restaurant database in the market.

You’ll be responsible for bringing restaurants into our platform and transition them to the Restaurant Operations team while securing the perfect onboarding experience.

It’s an exciting once-in-a-lifetime opportunity as you would work with very smart people around the world in order to establish the next generation of a truly global food delivery platform.

Bolt Food currently operates in 20 countries across Europe & Africa and will expand to more markets in the next years!

Your daily adventures will include:

1. Responsible for the whole sales funnel, including leads processing, prospecting, cold calling, planning meetings and closing.
2. Achieve growth and hit sales targets.
3. Record all daily activities performed in the CRM to generate history.
4. Be the first contact of new restaurants, supporting them in the onboarding experience and all operational and administrative issues that it entails.
5. Collaborate with the Restaurant Operations team to smoothly activate all restaurants.
6. Support Sales & Account Managers to organise restaurant-facing campaigns in the city that will increase restaurants and Bolt Food orders and revenue.
7. Solve daily commercial or operational issues.

We are looking for:

1. Have 1+ years experience in sales position.
2. Great communication and negotiation skills.
3. You’re motivated and energetic.
4. You speak fluent English.
5. Be a hustler, not stopping after 20 obstacles a day.
6. Be an owner and proactively find solutions to problems.
7. You are organised.
8. You are social. You can easily network with people of all backgrounds.
9. Be passionate about new technologies and food industry.

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We are looking for a Partner Operations Manager to help us build our Bolt Food partner operations efforts. You’ll be responsible for discovering and driving performance improvements across the Restaurant & Grocery Operations organisation.

It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and your local market, have regional and global impact, come up with scalable solutions to operational problems, and see results of your work each day.

Your daily adventures will include:

1. Team Management. You’ll manage all the Partner Operations teams in the market and coordinate with other departments to make our operation more efficient.
2. Project Management. You will work closely with other teams in order to resolve the most challenging issues in restaurant performance.
3. Partner Onboarding and menu uploading. Each month we onboard hundreds of new restaurants and grocery stores and the Operations team is responsible for this task. We expect for you to find the best and most efficient way to enhance this process as well as improve our current service level agreements.
4. Review key operational metrics. Availability rate, churn, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics.
5. Performance Management. Discover key performance management metrics (efficiency, productivity, timing) for all partner operations teams in the market.
6. Automate. You will automate and standardize as many processes as you can in order to decrease operational costs and enhance our overall service level agreements.
7. Scale and improve workflows. You will review current restaurant operations processes and SOPs and will define new workflows that are more scalable and will boost efficiency of local teams. Some of these topics should include restaurant onboardings, photography, content display & curation as well as requests resolution that comes from restaurants.

We are looking for:

1. BS degree in Business Administration or related field.
2. 2+ years of previous relevant experience in operations, sales operations, consultancy or analytics.
3. At least 1 year of experience in managing teams.
4. You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
5. Be an owner and proactively find solutions to business problems.
6. You are organised. You deliver stuff on time & handle stress well.
7. You are social. You can easily network with people of all backgrounds.
8. Excellent communication & written skills in English & Swahili.

You will get extra credits for:

1. Experience in sharing economy, tech business, startup or dynamic high-growth company

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We're looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us transform the ride-hailing industry in Kenya. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here's your chance! You will be reporting directly to the Senior Operations Manager, leading the local operations teams across Tier 2 and 3 cities and urban centres across Kenya, and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:

1. Managing and support the operations team by defining precise local operational processes with a focus on strong operational execution and results
2. Developing strategies to strengthen driver's value proposition to continually grow our supply base, performance, quality, compliance and retention
3. Actively leading and/or supporting expansion across the rest of the country
4. Hands-on supply management - working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
5. Analysing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders
6. Identifying trends, risks and improvement opportunities on a local level that may impact the business
7. Advising and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
8. Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

We are looking for:

1. You have 4+ years experience in a high-growth environment
2. You have a strong sense of ownership with a hands-on approach
3. You are a hustler, not stopping after several obstacles a day
4. You are passionate about new technologies and ride-hailing
5. You are highly analytical and have a data-driven mindset with excellent numerical skills
6. You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written)
7. You are comfortable with developing analytical and decision frameworks to support your strategies and decisions
8. You will get extra credits for:
9. Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company
10. Experience in product launches or running a business
11. Beginner/intermediate Python or equivalent