Courier Operations Specialist at Bolt

Your daily adventures will include:

1. Support all Bolt's food delivery operations in Kenya.
2. Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month.
3. Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants.
4. Develop and execute strategies to increase our efficiency and solve all kind of operational challenges.
5. Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process.
6. Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.

We are looking for:

1. Have 2 years experience in an analytical position.
2. Have a data-driven analytical mindset (good Excel skills are a plus).
3. Amazing negotiation and communication skills.
4. Be a hustler, not stopping after 20 obstacles a day.
5. Be passionate about new technologies and food tech.
6. You will get extra credits for:
7. Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.
8. Experience in product launches or running a business.