Partnerships Engagement Manager at Amref Kenya

Amref/PEM - /2019/12-02

Job Summary

The Partnerships Engagement Manager will be responsible for providing and leading the development and implementation of the Partnership Framework and service model to be used across the organization. He/she will also be responsible for the solutions (i.e. CRM) and reporting needs of the stakeholders.

Key Responsibilities

• Gain understanding of current processes tools, performance and voice of the customer/stakeholders across Amref
• Accountable for documentation and socialization of the full business requirements for future state
• Lead design and implementation of future state including (but not limited to) identification of fit for purpose technology platform, standardized processes, data standards, reporting at various levels, and operational service model
• Lead process to establish and standardize metrics for measuring and reporting on Partnership effectiveness
• Lead design of implementation approach including pilots, user acceptance testing, stakeholder input, improvements, and phased global deployments
• Define and lead change management approach including the strategy for engagement of users and stakeholders, training, support, and communications
• Accountable for tracking and reporting on realization of benefits throughout implementation and in operational state
• Accountable for managing the technology supplier to ensure it is fit for purpose (functionality, ease of use, configuration, end user support)
• Influence technology vendor strategic roadmap (CRM for NGOs) to improve alignment with Amref requirements
• Continuous updates of standard operating procedures with ability to influence globally aligned ways of working
• Due Diligence process ownership