Senior Quality Framework Manager at Save the Children

Role Purpose:

• The primary focus of this role will be to manage the Quality Framework through the coordination of focal points across all functions and areas of Save the Children’s work, to improve the content and usage of the Quality Framework, and ensure it supports all of SCI’s staff to deliver programmes with quality and compliance. This role will drive forward the simplification agenda by identifying areas of duplication and overlap in requirements, being solution orientated and propositional and supporting Functional Leads to deliver the changes. The role will improve data accessibility so as to enable data driven decision making and will also oversee the annual self-assessment process against the Quality Standards, ensuring this process supports quality management and continuous improvement in COs, and effectively informs the support provided to COs from ROs, and the Centre. They will also play a key role in supporting the Head of Quality Management to strengthen the organisational culture and build staff capacities in quality management and continuous improvement across the whole of SCI.

Experience and Skills

• Experience designing and implementing quality management and continuous improvement initiatives in a large and complex international NGO or organisation.
• Strong Project Management experience and organisational skills, including planning, implementing and tracking multiple project activities simultaneously.
• Experience with communication management and the effective design and use of different tools and platforms such as webpages, Teams Sites, SharePoint, Emails, Meetings, Presentations, Reporting and other Documents.
  • Strong experience in knowledge management, and in particular document management approaches for organisations working across a large number of different countries.
  • Strong experience in developing organisational policies and procedures to ensure these provide the right level of information for users whilst being simple and easy to use.
  • Change Management expertise and an understanding of how change happens within complex matrix organisations
  • Excellent coordination skills using a positive, flexible and collaborative approach; ability to work effectively with a broad range and large number of people across different functions with varying priorities, and ensure project outcomes are successfully achieved.
  • Strong time management skills; Ability to plan ahead, anticipate requirements, problems and obstacles, juggle competing priorities successfully, and work effectively and calmly under pressure to tight deadlines.
• Strong communication skills, ability to engage with and prepare and present communications for a variety of stakeholders, at all levels and across different cultures, with confidence, credibility, discretion, tact and diplomacy.
• Strong interpersonal, written and oral communication skills, including the ability to listen well; fluent in English. Ability to communicate complicated messaging simply, and develop and manage productive relationships with a wide range of stakeholders.
• Strong problem solving skills; Ability to adopt a pro-active approach to problem solving.
• Thorough and trustworthy, takes pride in delivering high quality work and gives a high level of attention to detail
• Competent in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook, as well as Teams and SharePoint sites.
• Commitment to the mission, vision and values of Save the Children.