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  • Posted: Jun 9, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
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    Patient Services Coordinator/Senior Assistant, Credit Control

    Key Responsibilities

    • Enhance a positive atmosphere and corporate image by providing outstanding customer services to patients, clients, the public and AKU staff and ensure inquiries to the department are addressed promptly.
    • Verify patient data and ensure correct billing.
    • Advise payers on the acceptable mode of settlement of patient’s bills.
    • Facilitate receipting of bill settlements.
    • Process and receipt payments.
    • Maintain a manual invoice and receipt process.
    • Maintain fee for service books and tally sheet in combination with posting fees to the system.
    • Post charges that are included in the patient bill.
    • Prepare local purchase orders for outside procedures ordered by physicians.
    • Update folio on all cases to ensure proper capture of financial information and support documents.
    • Organize and facilitate patient transfers out of AKUH.
    • Maintain all round knowledge of cases in the unit.
    • Maintain a close working relationship with corporate care managers to ensure smooth management of bills.
    • Collect relevant data for logging and collaborating with the client’s relations office and take immediate corrective actions.
    • Facilitate quick closure of complaints through prompt response and resolution.
    • Vet, secure and file documents per departmental guidelines.
    • Pre-register and book patients requiring admissions.


    • A minimum of a Diploma in Business Administration/Credit Management, Public Relations and Front Office Service or equivalent; and
    • CPA Part II.  
    • A minimum of 6 months’ experience in a busy Credit Control environment preferably in a hospital setting.
    • Experience in Financial Counseling is desirable.
    • The candidate should be a proficient in working with computers, handling, counting and recording cash and cash transactions.
    • S/he should be culture-sensitive individual with excellent customer service and problem solving skills, interpersonal and communication skills.
    • S/he should have the ability to work in a team and work under pressure.

    Closing Date: 16/06/2023

    Method of Application

    Interested and qualified? Go to Aga Khan University Hospital on to apply

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