Patient Services Coordinator/Senior Assistant, Credit Control at Aga Khan University Hospital

Key Responsibilities

• Enhance a positive atmosphere and corporate image by providing outstanding customer services to patients, clients, the public and AKU staff and ensure inquiries to the department are addressed promptly.
• Verify patient data and ensure correct billing.
• Advise payers on the acceptable mode of settlement of patient’s bills.
• Facilitate receipting of bill settlements.
• Process and receipt payments.
• Maintain a manual invoice and receipt process.
• Maintain fee for service books and tally sheet in combination with posting fees to the system.
• Post charges that are included in the patient bill.
• Prepare local purchase orders for outside procedures ordered by physicians.
• Update folio on all cases to ensure proper capture of financial information and support documents.
• Organize and facilitate patient transfers out of AKUH.
• Maintain all round knowledge of cases in the unit.
• Maintain a close working relationship with corporate care managers to ensure smooth management of bills.
• Collect relevant data for logging and collaborating with the client’s relations office and take immediate corrective actions.
• Facilitate quick closure of complaints through prompt response and resolution.
• Vet, secure and file documents per departmental guidelines.
• Pre-register and book patients requiring admissions.

  
Requirements

• A minimum of a Diploma in Business Administration/Credit Management, Public Relations and Front Office Service or equivalent; and
• CPA Part II.  
• A minimum of 6 months’ experience in a busy Credit Control environment preferably in a hospital setting.
• Experience in Financial Counseling is desirable.
• The candidate should be a proficient in working with computers, handling, counting and recording cash and cash transactions.
• S/he should be culture-sensitive individual with excellent customer service and problem solving skills, interpersonal and communication skills.
• S/he should have the ability to work in a team and work under pressure.

Closing Date: 16/06/2023