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Tezza Business Solutions Ltd is a "niche” service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. Since then, we’ve evolved into a Services-oriented company who only engage in Product development as a value-add service to our...
Job Purpose
The Payments Customer Support Lead oversees a team providing both technical and nontechnical customer support via Service NOW, phone, email, and chat within a technology call center environment. The incumbent must ensure that service levels are achieved in line with SLA’s, contracts and that customers’ expectations are met or exceeded. This role also includes responsibility for overseeing the day-to-day operations of the Payments service desk to ensure service desk targets are met and that team processes are documented and accurate. This position has direct management responsibilities. Must be adaptable to performing under frequent stressful conditions when confronted with an emergency and may be required to work overtime, shift work, variable work schedules, and be on-call 24-hours a day.
Job Responsibilities/ Accountabilities
**The above description reflects the details considered necessary to describe the principal functions of the role and should not be construed as a detailed description of ALL the work requirements that may be performed in the role.
Required Skills/Experience
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