Planning and Scheduling Officer at British Council

Role Purpose

The purpose of this role is to support planning and tracking exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery. The role will translate demand into capacity/resource requirements for venues, people, and test materials to fully optimise operations and margins while maintaining service levels, maximising agility, and ensuring contingency. It will also monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of planning and cost to serve. This role will work across functions in appropriate countries to ensure counterparts understand requirements and execute to plan on Test Day.

Main accountabilities but not limited to the following:

• Executes capacity management plans. Supports Operations Planning Manager to collaborate with Commercial function for demand planning purposes
• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so, in relation to venue and demand management. Ensures the customer is kept informed throughout the process.
• Provides support to Operations Planning Manager on planning future changes to delivery profiles
• Contingency planning and risk management of supply.
• Manages daily/weekly planning/capacity meetings
• Supports creating regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes.

Role specific knowledge and experience:

• Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
• Experience managing small teams or demonstrating management potential
• Experience in third party relationship management

Minimum requirements:

• Relevant experience of identifying suppliers in a business environment

Desirable:

• Experience of working across a dispersed team
• University degree in any subject or relevant qualification