Planning Officer - Cash Secure Solutions ( CSS) at G4S

Reporting to the National Operations Manager – CSS, the Planning Officer will support the Cash services operations through ensuring all customer requests and bookings are planned for in the trip sheets and optimizing on the request and allocations of armed police in CIT vehicles by ensuring that are no shortages or excesses.

Responsibilities:

• Optimize in resource allocation and ensure efficiency in routing of CIT runs.
• Capture all bookings in the diary and acknowledge all mails.
• Populate all the service requests in planning/e-viper.
• Capture all customers in the trip sheets and ensure adherence to customer’s ETAs.
• Ensure timely availability of trip sheets and that no customers are missed out on planning.
• Observe vehicle limits in planning and ensure 100% crew rotation on a daily basis
• Maintain confidentiality in planning and ensure that there is no compromise to the laid down SOPs.
• Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected.
• Ensure appropriate controls are in place including all necessary safety equipment.

Ideal candidate:

Knowledge and Qualifications

A diploma in Business Management, Customer Service or any other relevant qualification

Experience

• 2-3 years' experience in Logistics Planning
• Past experience in cash operations is an added advantage.
• Strong communication skills and problem solving skills.
• Strong planning organizing and analytical skills

Technical Skills

Financial Acumen

Conflict Management

Microsoft Word – Intermediate level

Microsoft Excel – Intermediate level (Advance level are advantageous)

Microsoft PowerPoint – Basic level

Google suite of products

Behavioral Skills – Support

1. Understanding the organizational environment
2. Understanding the organization’s goals and objectives
3. Dealing with changing circumstances
4. Supporting and working with others
5. Delivering objectives
6. Dealing with complexity
7. Acting professionally
8. Deliver great customer service
9. Sharing and co-operating
10. Behavioural Skills – Management
11. Awareness of the marketing environment
12. Delivering performance
13. Working with complexity
14. Managing professionally
15. Customer thinking
16. Collaborating and Co-operating