PMO Lead at Amini

The role

• As PMO Lead, you will be the delivery spine for each country: the single owner of the deployment plan from contract signature through go-live. Without this role, every deployment runs on senior leadership's personal bandwidth. Your job is to change that.
• Critically, you are also the person the customer deals with day to day during deployment, managing their expectations, keeping them informed, and making sure the programme feels well-run from their side, not just ours.
• You will work at the intersection of our customers, Amini's internal delivery functions (Engineering, Tech, Product,Customer Success), and Commercial, translating a signed contract into a live, working deployment, and then into a repeatable playbook for the next country.

Responsibilities

Delivery Ownership

• Own the deployment plan end to end for each new country, from contract signature through go-live
• Act as the single point of accountability for delivery timelines, risks, and status
• Own the handover points between stages (e.g., contract sign to deployment, deployment to steady-state support) and make sure nothing falls through the cracks

Customer Programme Management

• Act as the primary point of contact for the government customer throughout the deployment, running status updates, managing expectations, and resolving issues before they become escalations
• Manage scope and changes with the customer directly: knowing what's in the original agreement, what's a reasonable accommodation, and when something needs to be escalated commercially
• Report deployment status and milestones clearly to both leadership and the customer, on a regular cadence

Cross-Functional Coordination

• Coordinate across functions involved in delivery (Engineering/RUN, Hardware, Forward Deployed Engineers, Customer Success) to keep each deployment on track
• Flag risks and blockers early, with enough lead time for leadership to act
• Partner with the regional commercial teams (e.g., Caribbean, Africa) to ensure a smooth handover from contract signature into delivery

Process & Playbook Building

• Build a standard, repeatable delivery playbook so each new country launch gets faster and lower-risk than the last
• Establish tracking and reporting processes where none currently exist
• Contribute to Amini's broader shift from heroic individual effort to scalable, distributed execution

What You Will Have: Essential

• Extensive experience in a programme/project management or delivery management role, ideally owning end-to-end delivery for external customers (not just internal projects)
• Direct experience managing customer-facing programmes: comfortable being the face of a delivery team to a client, not just coordinating internally
• Comfortable being the accountable owner for a plan that depends on other functions' work, without formal authority over those teams
• Strong stakeholder management skills, able to manage expectations and communicate confidently with government or enterprise client stakeholders
• Strong organisational skills, able to build tracking and reporting processes from scratch
• Experience working across time zones and with distributed, cross-functional teams
• Calm under pressure: early deployments will surface things the plan didn't anticipate

What You Will Have: Highly Desirable

• Experience in infrastructure, telecom, or hardware-adjacent deployments (physical, in-country rollouts rather than pure software launches)
• Experience supporting government or public-sector customers through onboarding/go-live
• Experience with sovereign cloud, data residency, or digital public infrastructure (DPI) programmes
• PMP, PRINCE2, or similar certification
• Prior work in Global South markets