Policy Administration Associate at Turaco

About the role

Policy administration is a key revenue driver for Turaco. This role sits within the Insurance Operations Division and is responsible for ensuring accurate customer policy management, generating and analyzing reports, billing, and coordinating insurance administration processes. The position requires strong attention to detail, analytical ability, and effective stakeholder engagement to deliver efficient and compliant service.

Roles & Responsibilities

• Receive, review, and validate customer data submitted by partners, ensuring completeness and accuracy.
• Communicate data discrepancies to partners through the Partnerships team and provide timely support in resolving issues.
• Upload validated policy data onto the internal CRM (TACO), maintaining data integrity and compliance with turnaround times.
• Maintain and update the Policy Administration Turnaround Time (TAT) tracker for monthly reporting.
• Send renewal notices to clients and advise on policy changes, where applicable.
• Generate and analyze data for partners, underwriters, and internal management reporting.
• Create monthly billing reports, generate debit notes, and coordinate with the Finance team for review, approval, and payment.
• Update and maintain the Revenue Management tracker to ensure the accurate capture of billed and collected premiums, commissions, and fees.
• Ensure underwriters remit commissions and fees within agreed turnaround times.
• Design and implement improved data analysis methods to strengthen insurance operations reporting.
• Support audits and compliance reviews by preparing accurate policy administration and billing records.
• Address client enquiries and feedback within the timelines stipulated in the service charter and/or SLAs.

Key Qualifications:

• Live Turaco’s values – Push boundaries, Work with excellence, and Profound respect for the individual.
• Bachelor’s degree in business, Marketing, Microinsurance, Entrepreneurship, or a related field.
• Minimum of 2 years’ experience in microinsurance or insurance operations, with demonstrated expertise in policy administration/underwriting and reporting.
• Advanced proficiency in Microsoft Excel (mandatory), including use of formulas, pivot tables, and data analysis tools.
• Strong analytical and reporting skills.
• Excellent attention to detail and organizational skills.
• Strong communication and stakeholder management abilities.
• Strong track record of working in a fast-paced environment.
• Familiarity with insurance operations systems (CRM platforms) is an added advantage.