Product Manager, Apollo User Interface at Apollo Agriculture

About the Role: 

We are seeking a product manager to own the way that Apollo interacts with our customers at radical scale and in a rapidly changing environment. Currently, our customers primarily use feature phones which requires that we deliver critical training content and customer service through SMS and automated calls, as well as through our call center and field agent network. However, the rate of smartphone adoption is rapidly increasing, and we must ensure that we now provide exciting and powerful ways for our customers to interact with us through smartphones. In addition to our customers, we must continue to develop the smartphone apps that our field agent and point of sale partners already use to interact with Apollo. As we scale, these apps must deliver new and exciting functionality that drives additional engagement and enables new revenue streams for the business. Our smartphone apps, SMS, automated calls, call center, and field agent network comprise Apollo’s user interface. To succeed in this role you must deeply understand all of our customers and partners and take ownership for how Apollo interacts with them via our user interface.

You Are:

• Extremely comfortable and excited to spend extended periods of time interacting with our customers
• A considerate listener who takes the time to deeply understand customers, teammates, and partners
• Hungry to learn and excited to make an impactAble to rapidly assimilate new information and make sound, strategic judgements 
• Strong at data analysis in Excel or Google Sheets and have interest in learning SQL
• Equally comfortable admitting when you are wrong as defending your opinion
• Clear communicator who can clearly express complex ideas  both verbally and in writing
• Comfortable making commercial judgements about what’s right for our farmers and Apollo

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers Make magic happen to solve hard problems and always come with solutions when challenges arise 
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
• Offer a dynamic environment that fosters talent, collaboration, and growth
• Take pride in our work and share the responsibility to see it through from conception to deployment
• Back up our talk with a competitive compensation and benefits package including equity
• Value autonomy, honesty, transparency, and respect
• Are excited to hear from you!

Responsibilities Your day-to-day:

• Conduct field research to deeply understand our customers, including: farmers, agents, and point of sale partners
• Design a “user interface” for our customers that meets their immediate needs. Express a clear strategic vision for the future of Apollo’s UI as smartphone adoption increases
• Collaborate with our business intelligence and engineering teams to organize the delivery of automated content to our customers and ensure they engage with key content and hear from Apollo with the optimal frequency
• Transform ideas into clear, functional product features and work with our engineers to ensure projects are managed efficiently and features are built to spec
• Rally people across the organization to deliver high-quality products, on time, for our customers
• Coordinate with technical and operational teams to continuously launch, gather insights on, and make improvements to new products