Product Manager (Associate to Mid-Level) - Zeraki Finance at Zeraki

• We’re hiring a Product Manager or Associate Product Manager to lead the evolution of Zeraki Finance. You’ll work directly with engineering, design, and cross-functional business teams to discover the right problems to solve and ship solutions that actually move the needle.
• If you’re excited to build structured, scalable finance tools in a chaotic, fast-growing market, this is the job.

What You’ll Be Doing

• Discovery & Strategy (Core to All PM Levels)
• Continuously engage internal teams (Sales, Finance, Customer Experience) and school users to identify real financial workflow pain points.
• Validate opportunities through interviews, data analysis, shadowing, and problem mapping.
• Work with leadership to define and evolve the product vision and strategy for Zeraki
• Finance in East Africa.
• Translate vague needs into structured product problems and hypotheses worth testing.
• Collaborate with design and engineering to prototype and test before committing to builds.
• Roadmap & Delivery
• Maintain and prioritize a product backlog grounded in business impact and discovery insights.
• Own or contribute to roadmap planning and sprint execution (APM = support, PM = lead).
• Define clear product outcomes and ensure roadmap items are linked to measurable goals (e.g., % increase in fee collections, % reduction in billing errors).
• Lead agile ceremonies: Sprint Planning, Reviews, Retros, and Daily Standups.
• Own QA for your product: Write test cases, validate features, triage issues.
• Systems & Scale
• Oversee feature adoption and system stability across modules (e.g., Fee Management, Bank Reconciliation, Inventory).
• Coordinate integration with banking APIs and payment platforms as we grow cross-border.
• Use data to flag bottlenecks, regressions, or adoption issues—then lead the charge to fix them.

Performance Metrics

• Product & User Success
• Growth in school adoption (Kenya + Uganda)
• % of schools actively using newly released features
• CSAT and NPS scores from finance users and Relationship Managers
• Financial Impact
• Increase in transaction volume through the platform
• Reduction in outstanding receivables
• Reduction in billing errors or manual reconciliation work
• Discovery & Delivery Health
• % of roadmap items validated before development
• Sprint velocity, goal completion, and roadmap execution vs commitments
• Time to resolve critical issues or QA bugs

Requirements

Who We’re Looking For

•  Associate PMs
• Strong analytical and organizational skills 
• Understanding of basic school finance ops (e.g. invoicing, fee structures, reconciliation) 
• A strong communicator who’s eager to learn product discovery and delivery at scale