Program Manager, Kenya at Viamo

Profile

Essential

• University degree and 3+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development
• Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele
• Excellent project and programme management skills with emphasis on customer service
• Independent thinker and problem solver with proven experience in a fast-paced environment
• Great in multi-tasking and managing numerous complex small and large projects at one time
• Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
• Excellent attention to detail and thoroughness
• Quantitative and analytical skills – including experience with large data-sets and data analysis
• Technically proficient with software programs or mobile technologies, and the desire to learn and embrace more
• Fluency in English and Swahili

Desirable

• Previous experience working with a Mobile Network Operator

Responsibilities

Key Responsibilities

• Work with partners to design and launch effective mobile engagement projects.
• Delight our partners with high quality, timely execution of programme activities.
• Monitor the implementation of the needs of these partners according to the project objectives.
• Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings.
• Support the design of innovative mobile engagement projects for partners.
• Advise clients to design successful applications and use cases for mobile engagement projects.
• Help to establish work plans and deliverables for each project
• Facilitate training of partners staff and conduct field testing of solutions as needed
• Supervise qualitative and quantitative research and other field activities
• Conduct data analysis and report on the results of project and programmes
• Document and share lessons learned and best practices from Kenya with Viamo’s international team of program staff

Key Performance Indicators

• Happy clients measured through NPS
• Project implemented on time and on budget
• Impact: number of unique listeners and engagements