Program Officer, People Experience at Mercy Corps

As a Program Officer with the People Experience team, you will help manage the "People with Possibility" program. You will also support the implementation and management of other initiatives, such as launching the All Voices Global Engagement Survey and supporting critical workstreams related to the talent lifecycle, such as onboarding, offboarding, and performance management processes. In this role, you will leverage your time management, communication, stakeholder engagement, and administrative expertise to coordinate and enhance the delivery of these key programs aimed at enhancing organizational culture and employee experience. This position demands strong collaboration, consistency, and dedication. Agility is essential, as you will need to manage and support multiple initiatives and programs simultaneously.

KEY AREAS OF RESPONSIBILITY:

• Program and Administration Management for People with Possibility Program:
• Lead in managing and implementing the People with Possibility program, managing the delivery of the online program for globally dispersed teams.
• Facilitate or support the facilitation of People with Possibility (PwP) kickoff sessions globally.
• Maintain a system for tracking global participation and impact of PwP, proposing adaptive changes.
• Support the integration of PwP into the entire Mercy Corps People Experience strategy, making connections across the People Team and to global strategic initiatives.
• Track requests for changes in programs or content for regular updates to online tools and programs.
• Program and Administration Management for People Experience:
• Provide program management and implementation support for implementing key People Experience programs/initiatives, ensuring alignment with organizational goals, including People with Possibility, All Voices Global Survey, Onboarding, Offboarding, Performance Management, and other relevant People Experience initiatives and projects.
• Provide support for the global roll-out structure designed to encompass all members of the organization for initiatives such as All Voices Survey, Onboarding, Offboarding, Performance Management.
• Coordinate the maintenance of regional communities of practice for various People Experience initiatives, including liaising with regional focal points and creating additional content for online and in-person communities.
• Identify opportunities for integrating best practices and principles across People Experience projects, fostering collaboration and synergy.
• Collaborate with key People Team and People Experience team members to equip them to support and advocate for PwP and other key People Experience initiatives (including, but not limited to, external presentations, internal trainings, and kickoffs).
• Support the integration of People Experience initiatives into the broader People Experience strategy, making connections across the People Team and to global strategic initiatives.
• Track requests for changes in programs or content and conduct regular updates to online tools.

Communication and Partnerships

• Use Workplace and other communication channels to effectively disseminate information about PwP, and other People Experience initiatives across the organization, fostering engagement and sustaining interest.
• Collaborate with relevant stakeholders to ensure representation and promotion of key programs at strategically significant organizational events.
• Maintain and distribute a database of PwP participants/graduates on a regular basis including ensuring that program graduates are recorded in the Learning Management System.
• Maintain valuable relationships with key stakeholders and external partners in collaboration with program leads. Prepare drafts and outlines for internal and external reporting and proposals.
• Design the communication outreach plan with PwP, including email, globe articles, Workplace, presentations, and other channels and tools.
• Maintain and update SharePoint and intranet pages, and other channels as appropriate.
• Work collaboratively with key stakeholders in support of People Experience at Mercy Corps.

Accountability

• REPORTS DIRECTLY TO: Programs Manager, People Experience
• WORKS DIRECTLY WITH: People Experience Team, People Development Team, Global Human Resources, People Systems and Analytics team, Regional Leadership (RD & DRD) and Country Directors, All HQ and Global teams.
• Accountability to Participants and Stakeholders
• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

KNOWLEDGE AND EXPERIENCE:

• BA/S in a relevant field is required, or 4+ years relevant experience.
• 3+ years of directly related experience, preferably including organizational development or learning project management in complex international organizations.
• Strong collaboration skills, with an ability to work effectively and build trust in a diverse team environment and with stakeholders at all levels of the organization.
• Demonstrated project management experience; able to anticipate challenges and recommend changes positively and proactively.
• Excellent communication skills, including in written communications and a commitment to fostering alignment and knowledge sharing at all levels of the organization, in person and virtually.
• An understanding of and familiarity with internal communication practices that promote team member engagement within a culturally diverse international organization.
• Commitment to Mercy Corps' values and a passion for people development.
• Concrete experience in learning and development and online facilitation.
• Experience using monitoring and evaluation tools to evaluate program impact.
• Experience in rolling out and sustaining organization-wide initiatives and managing organizational change. 
• Proven experience of advocacy and networking with senior leaders within an organization.
• Ability to think creatively, to look at current practices and think differently and innovatively to design best methods for development utilizing technology.
• Experience with Microsoft 365 (SharePoint, MS Teams) and demonstrated skills in database management and record keeping is preferred.
• Multilingual is a plus. (English required; French or Arabic are helpful).