Projects/Alarms Technician (Eldoret) at BM Security

Reports To: Projects/Alarms Supervisor,

Location: Eldoret,

Qualifications

• Degree/ Diploma in Electrical & Electronic Engineering – Electronic/Telecommunication Option.
• 3 years’ experience in the technical security industry ,must be experienced in installation and maintenance of Alarm, CCTV, Access Control, Fire Alarm, Vehicle Barriers Systems in line with KSIA technical standards
• Exceptional communication skills, commitment, resourcefulness, results oriented and self-driven, Customer Focus, Initiative, Interpersonal Skills, Self-Management, Sales Skills
• Technical Survey skills, Computer skills, Telephone handling skills
• Report writing
• Ability to meet deadlines and flexibility
• Must have problem solving skills
• Proficiency in English
• Flexible in meeting customer needs. May include use of logistics such as motorcycles or alarm response vehicles
• The ideal candidate for the above position should also be a team player with drive and initiative and demonstrate ability to achieve results.

Responsibilities

• Handle technical activities related to: Breakdowns, maintenance and installations within the time frame as assigned inline with KSIA & KBA standards relating to workmanship
• Conduct proper and efficient installations of new products, effectively attend to breakdowns and maintain client’s service schedules
• Provide quality service to both internal and external customers by completing all tasks accurately and within the set time frame
• Training clients on usage of security systems ensuring customer satisfaction
• Complete jobs in a timely manner and hand over to Supervisor for commissioning and subsequent
• Commission installations and record necessary records
• Proactively respond to customer requests and complaints communicating them to the supervisor & Operations Admin Assistant for follow up
• Assist in conducting technical
• Ensure re-servicing is conducted according to schedules
• Record and maintain technical records i.e. worksheets, service schedules, job cards
• Maintain and adhere to good housekeeping practices including litter and technical waste management and cleaning of
• Conduct basic incident investigations in line with the concerned
• Log movements with control room
• Train, support and enable new technicians to perform effectively and efficiently
• Undertake administrative duties such as delivering invoices, letters and contracts to clients response supervisor
• Maintain good turn-out in uniform and display good customer
• Undertake training in systems upgrades according to market demands
• Participate in internal and external meetings
• Work as a team in collaboration with other technical members of staff
• Any other duties that may be assigned by seniors from time to