Property and Facilities Manager at Home Universal

Company: Villa Care Ltd
Reports To: Head of Property Management

Job Purpose

To provide professional leadership and management of assigned properties, ensuring smooth operations, maintenance, tenant satisfaction, cost-effective management, and regulatory compliance across all physical facilities under Villa Care Ltd’s portfolio.

Key Responsibilities

• Property Operations and Maintenance
  • Oversee day-to-day facility operations including security, cleaning, waste management, landscaping, and common area maintenance.
  • Develop and implement preventive and corrective maintenance schedules.
  • Supervise outsourced service providers and ensure service-level compliance.
• Tenant Relations and Lease Management
  • Ensure excellent tenant relations and handle all complaints, concerns, and inquiries promptly.
  • Manage lease agreements, renewals, terminations, and ensure accurate documentation.
• Budgeting and Financial Oversight
  • Prepare and manage property budgets, service charge allocations, and expenditure control.
  • Monitor rent and service charge collections and ensure timely remittance and reporting.
• Vendor and Contract Management
  • Procure, evaluate, and supervise third-party service providers and contractors.
  • Negotiate contracts, monitor performance, and ensure value for money.
• Compliance and Safety
  • Ensure compliance with health, safety, environmental, legal, and statutory requirements.
  • Coordinate risk assessments and fire safety procedures across properties.
• Reporting
  • Prepare and submit timely management reports on operations, occupancy, repairs, collections, and tenancy status.
• Strategic Improvements
  • Identify areas of improvement and recommend upgrades or energy-efficient systems to improve asset value and operational efficiency.

Minimum Education Requirements

• Bachelor’s degree in Real Estate, Facilities Management, Building Economics, Construction Management, Engineering, or Business Administration.
• A postgraduate diploma or certification in Facilities or Property Management is an added advantage.

Professional Experience

• Minimum 5 to 7 years of relevant experience in real estate or property management, preferably in managing residential, commercial, or mixed-use developments.
• Proven experience in handling service charge budgets, facility maintenance, staff supervision, and tenant management.
• Experience working with property management systems (PMS) and reporting tools.

Professional Expertise

• Strong understanding of Kenyan tenancy laws, leases, and landlord-tenant relationships.
• Deep knowledge of building maintenance systems, repairs, and facilities operations.
• Familiarity with local authority regulations, fire safety, and environmental standards.
• Demonstrated ability to manage vendor relationships, optimize costs, and enhance tenant retention.

Key Skills

• Leadership and team management
• Budgeting and financial reporting
• Strong negotiation and conflict resolution
• Excellent written and verbal communication
• Problem-solving and decision-making
• Customer service orientation
• Technological proficiency in PMS software such as Buildium, MRI, or equivalent
• Time management and multitasking skills

Training and Certifications (Preferred)

• Certificate in Facilities Management (IFMA, BIFM or equivalent)
• OSHA, fire safety, and first aid training
• Energy management and environmental safety awareness
• Basic accounting knowledge including QuickBooks or similar software

Overall Capabilities

• Ability to work under pressure and manage multiple sites or properties
• High attention to detail with a focus on operational excellence
• Ethical, transparent, and highly organized
• Ability to align property performance with Villa Care’s broader goals under Homes Universal
• Demonstrates initiative, adaptability, and a proactive approach to property management