QA and Support Engineer at Pezesha

• We are seeking a highly skilled QA Developer and support engineer at Pezesha. As a full-time candidate in this role, you will play a crucial role in ensuring the quality and reliability of our fintech products while also providing comprehensive technical support to both internal and external stakeholders. This position requires a blend of technical expertise, problem solving skills and a customer-centric mindset.

Responsibilities:

Quality Assurance

• Develop and execute comprehensive test plans and test cases to ensure the quality and reliability of Pezesha’s products.
• Conduct both manual and automated tests to identify bugs and any areas of improvement.
• Collaborate closely with the development team to communicate identified bugs and issues and also ensure that they are resolved in a timely manner.
• Continuously refine and automate the QA process to enhance efficiency.

Technical Support

• Serve as the primary point of contact for both internal and external teams seeking technical assistance and support.
• Investigate, troubleshoot and resolve technical issues reported in a timely manner.
• Provide clear and concise instructions to users for problem resolution or escalation to the appropriate team member for resolution.
• Document support processes, procedures and troubleshooting steps to facilitate knowledge transfer within the team and also ensure a structured support system.

Cross-functional Collaboration

• Collaborate with Product managers, developers and other stakeholders to ensure a seamless integration of the best QA processes into the software development life cycle.
• Work closely with customer facing teams to identify user feedback and incorporate user insights into product enhancement efforts.
• Act as a bridge between technical and non-technical teams, facilitating clear communication and understanding of technical issues and solutions.

Continuous improvement

• Stay up to date with latest industry trends, best practices and emerging technologies in QA and technical support.
• Proactively identify opportunities for improvement, automation and optimization of QA and support processes.
• Contribute to a culture of continuous learning and improvement within the support and QA teams.

Qualifications:

• Bachelor's degree in Computer Science or a related field.
• Proven experience in software quality assurance, testing methodologies and test automation tools.
• Strong proficiency in programming languages such as Java, PHP, Javascript or Python.
• Experience in software development life cycle (SDLC) processes and agile methodologies.
• Excellent problem solving skills and attention to detail.
• Strong analytical skills and the ability to assess complex technical issues, identify root causes, and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders at all levels of the organization.
• Proactive mindset with a commitment to continuous learning and professional development in the field of QA and support.
• Added advantage: Human centred design and Design Thinking