Operations Director at Q-Sourcing Servtec Group

Job Role Description

• To maintain control of diverse business operations. To secure the functionality of business to drive extensive and sustainable growth

Functions/Key responsibilities
 Strategy Development & Execution

• Contribute to overall strategy development with a focus on reporting and analytics.
• Oversee the development of both long term and annual resourcing (people and financing) projections in consultation with Company senior leadership and pillar heads, presenting to and gaining agreement of the Company Board and alignment with their expectations.
• Establish strong organizational systems, processes and frameworks that enhance organizational effectiveness and efficiency as well as support tactical execution of the strategy.
• Provide advisory services and act as a sounding board for Head of departments for guidance and support in program and administrative implementation.

Establishing Systems and Processes
Governance, and Board Support:

• Ensure Company Board and Board sub-committee meetings are properly supported with appropriate and timely information and reports.
• Assist the CEO in fulfilling their governance responsibilities.

Policies, Systems and Procedures:

• Ensure the development and implementation of policies, systems, procedures and tools that will assure quality delivery and effective impact in areas of responsibility.
• Drive enforcement and adherence to policies and systems.
• Ensure the roll-out of new or improved systems/tools (e.g., through communication, training & delegation to staff).

Risk Management:

• Oversee the management of risk across Company activities, ensuring development of a comprehensive understanding of Company risks and mitigation strategies.
• Support relevant outsourced legal and compliance firms in complex and high-risk contract negotiations.
• Safeguard Company Financial resources by giving due consideration before signing approvals; while ensuring value for money and performance by engaged service providers.

Procurement and Administration:

• Monitor compliance of financials with contract terms and ensure financial obligations are settled promptly and are consistent with the contract terms.
• Oversee all Procurement and contracting procedures including the development of requests for expressions of interest or proposals, evaluation and issue of contracts, purchase orders and where applicable, partnership agreements.
• Oversee and ensure that all administrative activities are conducted in conformance with policy and best practices.

Financial management & fundraising

• Oversee the annual budgeting process and ensure compliance with the budget.
• Conduct rigorous financial analysis to inform strategy, forecasting and support programmatic decision making.
• Oversee and participate in Financial due diligence related to financial management.
• Monitor compliance by Company with the terms and conditions of MoUs/funding contracts and those with the implementing partners.
• Oversee regular reporting (monthly, quarterly, annual) to the Board and investors and undertake reviews.
• Facilitate the work of and engagement with external and internal auditors.
• Ensure that Company Financial management complies with national and international financial regulations; and that financial record keeping will support effective auditing and timely reporting to both the funders and the Board.
• Support the CEO in taking ownership of all financial reporting to stakeholders/investors.

People Management

• Alongside the CEO, build a motivated team that can deliver on Company vision and strategy.
• Develop recruitment and talent management plans in line with Company strategy.
• Implement effective remuneration, rewards and benefits, that motivate staff (subject to necessary approvals).
• Lead the Operations team in a manner that empowers them to deliver excellent support services and maximizes value for money on investment from Company resources.
• Manage unit culture and employee engagement.
• Provide effective direct leadership to reports through coaching, mentoring and management of performance.
• Accountable for the mitigation of all people related risks through appropriate risk management strategies

Key Capabilities

• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• An experienced and efficient leader
• Must have excellent people skills, business acumen and exemplary work ethics.

Previous Relevant Work Experience Required.

• Proven experience as an Operations Director or a relevant role.