Inventory & Reverse Logistics Operations Officer (Device Financing) at Mogo Finance

What you will do:

Chain of Custody & Device Accountability

• Track and document the end-to-end movement of devices from customer handover through to the service provider.
• Ensure accurate logging of IMEI/serial numbers at every transfer point.
• Maintain clear audit trails for all devices handled, ensuring zero gaps in custody.

Device Processing & Quality Control

• Perform device flashing, grading, and functional verification in line with company standards.
• Confirm device condition and specifications match intake records before processing.
• Flag and escalate inconsistencies or suspicious device alterations.

Inventory & Stock Reconciliation

• Conduct daily and periodic stock reconciliations between physical devices and system records.
• Investigate stock variances, shortages, or mismatches promptly.
• Prepare discrepancy reports and support resolution actions.

Anti-Fraud & Risk Control

• Implement and adhere to anti-fraud controls across device handling and storage.
• Identify red flags such as IMEI duplication, device swaps, or unauthorized movement.
• Support internal audits and investigations related to stock integrity.

Systems & Documentation

• Update inventory management systems accurately and in real time.
• Maintain structured documentation for audits, compliance, and reporting.
• Ensure SOP adherence across all processing and inventory workflows.

Cross-Functional Coordination

• Liaise with customer service, logistics, and warehouse teams to ensure seamless handovers.
• Escalate operational risks or process gaps to management with recommendations

What you will need:

• Minimum of three (3) years’ experience in a similar operational environment, such as device processing, inventory control, refurbishment, or operations-heavy roles.
• Diploma or Bachelor’s degree in any relevant field (e.g. Information Systems, IT, Business Operations,or related disciplines).
• Strong systems and technology orientation, with the ability to learn new tools and platforms quickly.
• High level of digital literacy, including basic data entry, device identification, and system navigation.
• Technical competencies related to device processing, flashing, and grading are trainable on the job.