Turn Boy at Mini Group

Position Summary

• The Turn Boy will be responsible for assisting with the loading, transportation, and delivery of bakery products to customers while ensuring accurate quantities, proper documentation, and timely delivery.
• The role will also involve collecting payments, issuing receipts, managing market returns, ensuring the return of delivery crates, and maintaining accountability for products and sales collections.
• The successful candidate will demonstrate honesty, physical fitness, strong organizational skills, attention to detail, and excellent customer service.

Key Duties & Responsibilities

Product Delivery & Distribution

• Ensure bakery products are delivered to customers on time and in the correct quantities.
• Verify that all goods delivered are accompanied by accurate delivery notes and invoices.
• Ensure customers acknowledge receipt of deliveries by signing and stamping the relevant documents.
• Assist in loading and offloading bakery products and other consignments.

Product Inspection & Quality Control

• Check and inspect products before loading to ensure accuracy and completeness.
• Verify that products have valid expiry dates to minimize market returns.
• Ensure products are properly loaded and handled to prevent damage, breakages, and quality deterioration.

Sales Collections & Reconciliation

• Confirm customer payments and reconcile daily sales with the cashier.
• Ensure all cash collected is properly accounted for and deposited in the designated safe box.
• Support proper documentation of cash and electronic sales transactions.
• Issue receipts to customers for payments received.

Market Returns Management

• Collect market returns from customers with the necessary office authorization.
• Ensure returned products are accompanied by appropriate receiving documentation.
• Maintain proper accountability for all products collected and returned to the bakery.

Crate Management

• Ensure all delivery crates are collected from customers and returned to the bakery.
• Monitor crate movements to minimize losses and shortages.

Customer Service & Communication

• Maintain professional and courteous relationships with customers.
• Receive customer feedback and communicate relevant information to the bakery.
• Receive and forward new customer orders to the bakery for processing.
• Support efficient communication between customers, the sales team, and bakery operations.

Delivery Documentation & Accountability

• Ensure all delivery notes, invoices, receipts, and return documents are properly completed.
• Maintain accurate records of delivered goods, payments, and returned products.
• Report discrepancies in deliveries, collections, or documentation to the relevant supervisor.

Safety & Operational Support

• Ensure vehicle doors are securely locked when required.
• Support the safe handling and movement of bakery products.
• Follow company policies and operational procedures.
• Perform other duties assigned by management from time to time.

Qualifications & Experience

• O-Level education or above.
• 2–3 years’ relevant working experience.
• Certificate of Good Conduct or proof of application while awaiting issuance.
• Ability to provide guarantors as required.
• Previous experience in product delivery, distribution, or a similar role will be an added advantage.

Key Skills & Competencies

• Strong attention to detail, organization, and discipline.
• Physical fitness and ability to lift and handle heavy items.
• Excellent customer service skills.
• High level of honesty, integrity, and accountability.
• Excellent communication and interpersonal skills.
• Confidence, professionalism, and good presentation skills.
• Proactive attitude and ability to support sales activities.
• Self-motivated with the ability to work under minimal supervision.
• Good time-management skills and commitment to timely deliveries.
• Ability to maintain accurate delivery and sales collection records.

Key Performance Expectations

• Timely delivery of bakery products to customers.
• Zero product damages during handling and delivery.
• Zero disciplinary cases.
• Zero route shortages through proper reconciliation and accountability.