Job Openings at Mini Group

Position Summary

• The Driver will be responsible for safely transporting bakery products to customers, ensuring timely deliveries, maintaining company vehicles in good working condition, and complying with road safety regulations and company policies.
• The successful candidate will demonstrate excellent driving skills, knowledge of the operating area, professionalism, and a strong commitment to customer service and vehicle safety.

Key Duties & Responsibilities

Product Transportation & Delivery

• Transport bread and other bakery products from bakeries to customers safely and efficiently.
• Ensure timely deliveries in accordance with assigned schedules and routes.
• Assist with the loading and offloading of products and materials.
• Handle products carefully to minimize damage during transportation.

Vehicle Maintenance & Inspection

• Conduct routine vehicle inspections and maintenance checks before and after trips.
• Ensure vehicles have adequate fuel, oil, coolant, and water.
• Report mechanical faults and arrange for vehicle servicing and repairs when necessary.
• Maintain company vehicles in a clean, safe, and roadworthy condition.

Road Safety & Regulatory Compliance

• Observe traffic laws, road signs, and company driving policies at all times.
• Ensure safe driving practices, including avoiding mobile phone use while driving.
• Prevent unauthorized passengers or goods from being transported in company vehicles.
• Ensure vehicles have valid insurance, licences, permits, and other required documentation.
• Promptly report accidents, incidents, and traffic penalties in accordance with company procedures.

Route Planning & Time Management

• Plan and follow efficient delivery routes to ensure timely arrival at customer locations.
• Utilize GPS navigation applications to identify appropriate routes.
• Maintain accurate daily mileage, vehicle movement, and trip records.
• Adhere to approved working and delivery schedules.

Customer Service

• Maintain professional conduct when interacting with customers and other stakeholders.
• Support efficient and courteous delivery services to enhance customer satisfaction.
• Communicate delivery-related challenges promptly to the relevant supervisors.

Vehicle Security & Asset Protection

• Ensure company vehicles are securely parked in designated and authorized areas.
• Keep vehicles locked when unattended.
• Safeguard company vehicles, transported products, and other assigned assets.

General Administrative Support

• Support office purchases, collections, and other authorized administrative assignments.
• Transport company employees safely when required.
• Perform other duties assigned by management from time to time.

Qualifications & Experience

• O-Level education or above.
• Valid driver’s licence.
• Minimum 5 years’ driving experience.
• Good knowledge of Mombasa and surrounding operating areas.
• Sound understanding of traffic rules, road signs, and road safety regulations.
• Basic understanding of vehicle maintenance and mechanical troubleshooting.

Key Skills & Competencies

• Excellent driving skills and road safety awareness.
• Ability to use GPS navigation applications effectively.
• Strong organizational and time-management skills.
• Ability to identify basic vehicle mechanical problems.
• Excellent interpersonal and customer service skills.
• Good verbal communication skills.
• Basic knowledge of first aid management.
• High level of integrity, reliability, and professionalism.
• Ability to work independently and follow assigned schedules.
• Strong commitment to safety and company policies.

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Position Summary

• The Turn Boy will be responsible for assisting with the loading, transportation, and delivery of bakery products to customers while ensuring accurate quantities, proper documentation, and timely delivery.
• The role will also involve collecting payments, issuing receipts, managing market returns, ensuring the return of delivery crates, and maintaining accountability for products and sales collections.
• The successful candidate will demonstrate honesty, physical fitness, strong organizational skills, attention to detail, and excellent customer service.

Key Duties & Responsibilities

Product Delivery & Distribution

• Ensure bakery products are delivered to customers on time and in the correct quantities.
• Verify that all goods delivered are accompanied by accurate delivery notes and invoices.
• Ensure customers acknowledge receipt of deliveries by signing and stamping the relevant documents.
• Assist in loading and offloading bakery products and other consignments.

Product Inspection & Quality Control

• Check and inspect products before loading to ensure accuracy and completeness.
• Verify that products have valid expiry dates to minimize market returns.
• Ensure products are properly loaded and handled to prevent damage, breakages, and quality deterioration.

Sales Collections & Reconciliation

• Confirm customer payments and reconcile daily sales with the cashier.
• Ensure all cash collected is properly accounted for and deposited in the designated safe box.
• Support proper documentation of cash and electronic sales transactions.
• Issue receipts to customers for payments received.

Market Returns Management

• Collect market returns from customers with the necessary office authorization.
• Ensure returned products are accompanied by appropriate receiving documentation.
• Maintain proper accountability for all products collected and returned to the bakery.

Crate Management

• Ensure all delivery crates are collected from customers and returned to the bakery.
• Monitor crate movements to minimize losses and shortages.

Customer Service & Communication

• Maintain professional and courteous relationships with customers.
• Receive customer feedback and communicate relevant information to the bakery.
• Receive and forward new customer orders to the bakery for processing.
• Support efficient communication between customers, the sales team, and bakery operations.

Delivery Documentation & Accountability

• Ensure all delivery notes, invoices, receipts, and return documents are properly completed.
• Maintain accurate records of delivered goods, payments, and returned products.
• Report discrepancies in deliveries, collections, or documentation to the relevant supervisor.

Safety & Operational Support

• Ensure vehicle doors are securely locked when required.
• Support the safe handling and movement of bakery products.
• Follow company policies and operational procedures.
• Perform other duties assigned by management from time to time.

Qualifications & Experience

• O-Level education or above.
• 2–3 years’ relevant working experience.
• Certificate of Good Conduct or proof of application while awaiting issuance.
• Ability to provide guarantors as required.
• Previous experience in product delivery, distribution, or a similar role will be an added advantage.

Key Skills & Competencies

• Strong attention to detail, organization, and discipline.
• Physical fitness and ability to lift and handle heavy items.
• Excellent customer service skills.
• High level of honesty, integrity, and accountability.
• Excellent communication and interpersonal skills.
• Confidence, professionalism, and good presentation skills.
• Proactive attitude and ability to support sales activities.
• Self-motivated with the ability to work under minimal supervision.
• Good time-management skills and commitment to timely deliveries.
• Ability to maintain accurate delivery and sales collection records.

Key Performance Expectations

• Timely delivery of bakery products to customers.
• Zero product damages during handling and delivery.
• Zero disciplinary cases.
• Zero route shortages through proper reconciliation and accountability.