Quality Assurance Manager - Ngong Road at Brites Management

Duties and Responsibilities

• Service delivery – ensuring all aspects pertaining the teaching services have been checked and streamlined in compliance to the international standards.
• Quality – put in place quality assessment parameters and quality assurance to ensure we give the clients highest possible quality.
• Customer care – ensure all customers concerns are addressed in a timely fashion.
• Customer support – working with the rest of the team to ensure clients/learners are supported.
• Monitor performance of teachers in liaison with Principal and Director of Education in line with the agreed KPIs.
• Prepare, appraise, and report on teachers and Principal’s performance.
• Carry out routine, advisory, and investigative standards assessments regarding teacher performance and compile appropriate reports.
• Initiate, coordinate, and conduct capacity building courses for teachers for effective and
• Quality teaching on areas discussed with education director, a minimum of 1 training per semester.
• Continuously support teachers to comply with curriculum and professional standards.
• Ensure that parents and other Stakeholders get value for their money by constant evaluation of teacher Performance.
• Develop policies and materials required for certification whenever needed.
• As a Quality Assurance Manager, you will work to ensure the reliability and consistency of educational processes. This includes checking teaching methodologies and student evaluations.
• Oversee a team of professionals in different fields that pertain to the running of the school.
• Finance - the finance team will endeavor to keep you in the loop of the ongoing on the finance department and you are expected to avail support/advise where necessary.
• Business development – you will be expected to work with directors at the strategy level, to assess, research and package potential business opportunities in consideration.

Key Requirements Skills, experience and qualification

• Proven experience as a quality assurance manager / principal or any other relevant role
• Vast understanding of the education sector both locally and internationally.
• An in-depth understanding of the IGCSE British International curriculum (Cambridge curriculum).
• Thorough knowledge of methodologies of quality assurance and standards.
• Excellent numerical skills and understanding of data analysis/statistical methods.
• Good knowledge of MS Office and databases
• Outstanding communication skills especially in the English language
• Great attention to detail and a result driven approach
• Excellent organizational and leadership abilities
• Reliable and Trustworthy
• Minimum qualification Bachelor of Education from a reputable university
• Minimum of 10 years’ experience
• At least 5 years in a leadership role