Quality Assurance Officer at St. Theresa’s Mission Hospital

Purpose: 

Ensure effective and efficient continuous quality improvement in the hospital, timely deliveries and satisfied patients/ visitors due to the quality advancement of the hospital and its services.

Job Duties and Responsibilities

• Provide education to all hospital staff to clarify the role of the Quality Management Department as well as their role in quality management and KQMH
• Oversees, maintains and coordinates the implementation of a Quality Management System in line with KQMH.
• Effectively co-ordinates the assessment of current operation processes at the Hospital to improve the quality
• Consults with CEO and critical committees as appropriate to finalize and advance the quality management goals.
• Undertakes quality initiatives, internal audits, and risk management as due in conjunction with the Quality Improvement team
• Institute plans and programs geared towards provision of high standards of quality health care services
• Ensure that the definition of quality is aligned with the national policies of quality management in health.
• Assesses organizational/departmental readiness and identifies strategies to achieve quality improvement goals.
• Facilitates teams by coaching and advising team members to fulfill their role in Quality Improvement team and work improvement teams.
• Work together with Public Relations office in undertaking internal and external customer exit surveys and report the outcome
• Together with the QIT team, are responsible for the suggestion boxes
• Effectively communicates improvement that is made to work teams, staff, managers and in-charges throughout the organization.
• Recommend development of quality assurance mechanisms on services
• Ensure compliance with environmental, health and safety regulations.
• Ensure effective monitoring and evaluation of employed quality and monitoring standards.
• Give guidelines for various quality healthcare requirements to relevant departments
• Review and ensure proper maintenance of test records
• Enforce and train on quality assurance and on environmental, health and safety regulations, and international standards.
• Effective participation in preparation of budgets and control.
• Conduct regular hospital quality assurance and health and safety inspections and benchmarking.
• Actively participate in relevant quality assurance committees
• Perform any other duties that may be assigned from time to time

Applicants Qualifications, Experience, Competencies and Attributes

• Diploma /Bachelor’s in a Medical related course with proficiency in Quality Management Systems
• Minimum of two (2) years of relevant experience in Quality Management Systems in a hospital setup is an added advantage
• Certification in Quality Management Systems
• Good understanding of ISO Management Systems
• Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships
• Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
• Must have ability to plan, organize, implement and evaluate departmental goals
• Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines.
• Should have strong analytical and be result oriented
• Must have high standards of integrity and ethical practice
• Must be capable of functioning effectively both as a team player and a team leader
• Must have management and Leadership skills
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines
• Should have problem solving and decision making abilities
• Should be an effective communicator with the ability to handle both internal and external communication
• Should demonstrate ability to identify and respond to risk areas within the department
• Should have effective people management and conflict resolution skills
• Must have knowledge in use of MS office packages