Quality Management Systems Training at Solidaridad Eastern & Central Africa Expertise Centre (SECAEC)

• The Quality Management system applies to all services that SECAEC offers. The scope of such services are linked to the vision and mission of the organization.

Vision:

• To be a regional leader in combating structural poverty amongst producers in Africa and promote social and environmental responsibility.

Mission:

• To facilitate the small holders to produce commodities in an economically, environmentally and socially sustainable manner that ensures good market access and improved prices for better quality of life.

The services of the organization include:

1. Project management;

• Project planning including project identification and formulation, Preparing project contracts,.
• Implementing projects with partners; Management, supervision and execution of projects with producer organizations, traders, NGO’s, National Coffee and Tea Boards.
• Project monitoring and evaluation including assesment of interim and final reports of project partners.
• Financial administration and monitoring of program activities
• Representing Solidaridad in seminars, conferences and other meetings
• Representing Progres Program and Network in the region as well as project management for Progress
• Central information and assistance point for different Certification standards

Support functions

• Financial services
• Procurement
• Human resource management and training
• Staff travel
• ICT Services

The training will cover the below topics but not limited to;

• QMS awareness and implementation
• Risk Management and Documentation
• QMS Internal Quality Auditing
• QMS issuance of internal auditor certificates.

Deliverables

This course aims to provide participants with a comprehensive introduction to ISO 9001:2015. The Consultant should Cover the following areas of ISO 9001:2015;

• Structure and terminology, including incorporation of the Annex SL framework
• The wider internal and external context of an organization’s QMS (Clauses 4 and 6)
• Detailed QMS requirements (broadly clauses 5 and 7 to 10)

After completing of this course, attendees should be able to:

• Explain the purpose and intent of the series of management system standards
• Understand the application of the principles of quality management
• Explain the relationships between the clauses of ISO 9001:2015

Timeline

• The duration of the training should not exceed five (5) working days.

General Skills and Attributes

• Ability to work to deadlines
• High level of attention to detail
• Excellent written and verbal communication skills
• Strong client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Intermediate to advanced computer software skills, including Excel and Accounting packages

Qualifications

The service provider should have Knowledge of the following quality management principles and concepts:

• The relationship between quality management and customer satisfaction
• Commonly used quality management terms and definitions and the seven quality principles as given in ISO 9000
• The process approach used in quality management
• The model of a process based QMS, the structure and content of ISO 9001
• Knowledge of the requirements of ISO 9001:2015

Ethical principles governing the trainers professional responsibilities for this type of engagement are:

• Integrity;
• Objectivity;
• Professional competence and due care;
• Confidentiality;
• Professional behavior; and
• Technical standards.”

Education:

• Certified professionals who can conduct QMS audits that adhere to the ISO 9001 standard.

Experience:

• At least Five (5) years of experience in ISO 9001 Lead Auditor Certification Training.
• Knowledgeable in ISO 9001 standard, auditing concepts, and techniques.
• Sound knowledge of administrative procedures of the Government