Quality Supervisor - CKD at Hotpoint Appliances Ltd

Job Purpose

• To ensure that all CKD-assembled appliances consistently meet Hotpoint’s quality, safety, and performance standards by overseeing quality control processes, driving compliance with established specifications and procedures, preventing defects, and fostering a culture of continuous improvement throughout the production process to deliver reliable products and enhance customer satisfaction.

 Job Responsibility and Accountability

• Supervise daily quality control activities for CKD assembly of free-standing cookers, including incoming, in-process, final inspection, and product release checks.
• Ensure all cooker assemblies comply with approved specifications, drawings, work instructions, safety requirements, and Hotpoint quality standards.
• Ensure daily targets is achieved with strong focus on First-Time-Yield (FTY) production and zero defect
• Coordinate and guide production teams to prevent defects and maintain consistent workmanship across all assembly stations.
• Monitor critical quality points including component fitment, gas/electrical safety checks, visual finish, functionality, labeling, packaging, and final product conformity.
• Investigate non-conformities, customer complaints, rework trends, and process deviations, then drive root-cause analysis, containment, corrective action, and preventive action closure.
• Maintain accurate quality records, inspection reports, defect logs, audit findings, rework reports, and product release documentation.
• Conduct process audits, 6S checks, and quality Gemba walks to verify compliance with standard operating procedures and identify improvement opportunities.
• Train and coach production Fitters/Assemblers/Operators on quality standards, inspection methods, defect identification, safe product handling, and first-time-right practices.
• Analyze quality performance data and report recurring defects, process gaps, and improvement actions to the Production Manager and relevant stakeholders.
• Support supplier quality feedback, incoming part quarantine, concession control, and coordination of quality-related actions with warehouse, procurement, maintenance, and after-sales teams.
• Leadership
• Ability to lead production teams toward consistent adherence to quality standards and daily quality objectives.
• Ability to coach teams on defect prevention, root-cause thinking, problem solving, process discipline, and ownership of quality at source and build a quality-first culture.

Key Internal & External Relationships

• Collaborate with production supervisor, and operators to ensure CKD assembly is completed to approved quality and safety standards.
• Work closely with production team to manage inspection plans, defect reporting, product testing, and release decisions.
• Coordinate with warehouse and procurement teams on incoming part quality, damaged parts, shortages, quarantine, supplier feedback, and traceability.
• Engage maintenance, engineering, and after-sales teams to resolve equipment, process, warranty, and customer-related quality concerns.

 Qualification

• Minimum of a diploma/degree in Quality Management, Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, or a related technical field.
• 3-5 experience in quality control or quality assurance within a manufacturing or assembly environment, preferably in home appliances, with at least one year in a supervisory role.

 Key Skills and Competences

• Fluency in English is required for reporting, documentation, training, and cross-functional communication. Ability to communicate clearly in Kiswahili is an added advantage for shop-floor coordination.
• Strong knowledge of quality control and quality assurance practices in manufacturing or assembly operations.
• Ability to interpret specifications, drawings, bills of materials, inspection standards, work instructions, and product test requirements.
• Knowledge of CKD assembly processes, defect prevention, incoming inspection, in-process inspection, final inspection, rework control, and product release procedures.
• Working knowledge of 6S, ISO 9001 principles, root-cause analysis, corrective and preventive action, basic statistical quality tools.
• Drive continuous improvement initiatives using Lean concepts and A3 problem solving methods.
• Strong documentation, reporting, and computer skills, including proficiency in MS Office and quality data analysis.
• Understanding of gas/electrical appliance safety expectations, functional testing, visual quality standards, packaging requirements, and customer complaint handling is an added advantage.
• High attention to detail and commitment to product safety, reliability, and customer satisfaction.
• Strong leadership and ability to supervise and train
• Excellent problem-solving, analytical, and decision-making skills
• Good communication and interpersonal skills
• Self-driven, organized, and able to prioritize inspections, audits, reporting, and corrective actions
• Professional, accountable, and firm in enforcing quality standards while maintaining teamwork and respect on the shop floor.
• Ability to work in fast-paced manufacturing environment