Receptionist at Janta Kenya

Job Description

Our client is a Aesthetics and wellness Centre , seeks to hire a receptionist who will be performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties, and providing a range of administrative and clerical support.

Key Responsibilities

• Receiving and signing in guests, and providing them with the required information on products and services.
• Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner.
• Receive feedback from guests using the facilities, and address their requests, inquiries, or concerns.
• Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.
• Make and receive all telephone calls and provide callers with necessary information and assistance.
• Monitor and control of stationaries, supplies, and other consumables in the section.
• Function as a center of information for guests and staff.
• Keep abreast of attractions, current promotions, and events to provide information to members and guests on request.
• Ensure the front desk is always clean and tidy

Skill & Experience

• Diploma in Business Management
• Must have at least 2 years’ customer service experience in a busy environment
• Excellent Communication skills
• Innovative and solutions oriented
• Honest and with strong integrity
• Good Customer service skill