Receptionist at Royal Mabati Factory

The Receptionist will be responsible for managing the front office by receiving visitors, directing calls, and performing general administrative duties. Ensuring a welcoming and professional atmosphere, supporting the smooth daily operations of the office while maintaining a high standard of customer service and organization.

Key Skills & Qualifications:

• Educational: Diploma in Front Office Management, Business Administration, or a related field, providing a solid foundation in office operations and client service.
• Skilled in MS Office applications (Word, Excel, Outlook) and familiar with office systems for scheduling, record-keeping, and communication.
• Demonstrate excellent verbal and written communication, maintaining clarity, professionalism, and a friendly tone in all interactions.
• Answer, screen, and forward calls promptly and courteously, ensuring every caller receives accurate and timely assistance.
• Efficiently plan, prioritize, and manage multiple responsibilities to ensure smooth daily office operations.
• Manage the reception area to ensure it remains neat, welcoming, and professional for all visitors and staff.
• Issue visitor passes, record guest details, and follow company security procedures to maintain order and safety.
• Handles document preparation, filing, scanning, and mail distribution while maintaining accurate and accessible records.

Key Competencies

• Able to present a warm, respectful, and polished demeanor while maintaining a professional image at all times.
• Demonstrate the ability to notice and correct errors, ensuring accuracy in documentation, communication, and reporting.
• Able to handle sensitive information responsibly, maintaining a high level of discretion and trustworthiness.
• Customer Service Orientation: Possess the ability to listen actively, respond empathetically, and deliver positive customer experiences consistently.
• Team Collaboration: Able to work cooperatively with colleagues, contribute to team goals, and support smooth office operations.
• Composure Under Pressure: Demonstrate the ability to remain calm, focused, and efficient during busy or challenging situations.
• Adaptability & Initiative: Able to adjust quickly to new systems, policies, and tasks while taking initiative to identify and solve issues proactively.
• Reliability & Accountability: Possess the ability to complete tasks with consistency, meet expectations, and uphold a dependable work ethic.