Recovery Associate at Ilara Health

The role

As a Recovery Associate, you will be responsible for maintaining and developing Recovery/debt collection procedures that are required to run the day to day activities of the collection team. You will liaise with cross functional internal teams to continuously improve the entire collection experience within the company.

Job Duties and Responsibilities:

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable

Requirements:

• Proven experience as recovery/debt collector
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence