Regional Change Management Lead at JLL

Role Responsibilities

• Apply a structured change management approach and methodology for the people side change caused by the project and change efforts.  
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.  
• Conduct detailed impact analysis in relation to changes of procedures, systems and organizational structure.  
• Identify potential business risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.  
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.  
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.  
• Support the execution of plans by managers and business leaders.  
• Be an active and visible coach to executive leaders who are change sponsors.  
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.  
• Identify resistance and performance gaps, and work to develop and implement corrective actions.  
• Create and enable reinforcement mechanisms and reward systems for acknowledgement of success.  
• Work with project teams to integrate change management activities into the overall project plan.  
• Work with communication, training and HR professionals in the formulation of plans and activities to support project implementation.  
• Work hand in hand with the project, operational or workplace strategy team
• Liaise with various JLL and CRES or other SCB stakeholders

Key Competencies

• Demonstrate leadership potential, communication skills and relationship management skills with other employees and clients; interact effectively and professionally with vendors, consultants, and clients.  
• Understand and lead JLL’s behaviors and demonstrate ability to effectively deliver complex change management projects; deliver continuous improvement; build trust and credibility by delivering on commitments, operating with integrity, and delivering outstanding results.  
• Problem Solving/Analysis, Executive presence and comfort interacting with individuals at all levels.
• Detail oriented, confident, dependable self-starter with exceptional organizational skills.
• Self-awareness, strong work ethic, and empathy Conflict management skills with ability to work under pressure, while acting in a calm manner
• Minimum of 5 years change management experience, preferably from a services firm background;