Regional ICT Assistant at The Center for International Health, Education and Biosecurity (CIHEB)

OVERALL JOB FUNCTION

The Regional ICT Assistants will be responsible for training and supporting the field implementation teams as well as the Satellite Laboratories, to provide technical support to ICT survey technologies including but not limited to data collection IT systems such as tablets and servers by configuration, troubleshooting and ensuring data security to facilitate high-quality survey data collection.

DUTIES AND RESPONSIBILITIES:

• Act as the First point of contact to Support and troubleshoot all IT related issues in the field and satellite labs not limited to tablets, connectivity, questionnaire content issues i.e. Skip logics, constraints, consenting etc.
• Collaborate with the Program Data systems & HI Advisor, Senior ICT officer, and in-country IT team to conduct testing and deployment of CSPro tablet forms.
• Troubleshoot platform-level technology issues that may arise with tablets and under the guidance of the Progran Data team, CSPro Programmer, Senior ICT officer, and in-country IT team.
• Help identify and resolve potential connection issues within the survey teams (e.g., from tablets to a group router, from lab equipment to tablets, etc.) to ensure timely data transmission.
• Conduct daily data quality control checks under guidance of the Data team, Senior ICT officer and in-country IT team and develop reports.
• Ensure data security and integrity through implementation of Passwords on mobile devices, Mobile device management solutions, Network security, VPNs and proper physical handling of IT equipment etc.
• Working closely with the regional teams in liaison with the regional coordinator to support IT functions across board.
• Provide remote technical assistance by phone or through remote access of tablets used during survey.
• Provide in-person training and technical support on ad-hoc basis for field teams and support in enforcement of approved SOPs. 
•  Install application updates under guidance of the Prgram Data Manager, CSPro programmer and in-country IT team.
• Control and maintain an active inventory of tablets and other ICT equipment, report and send damaged equipment for repair and replacement.
• Help troubleshoot any software and connectivity issues with Geenius systems, LDMS systems and coordinate return of results.
• Attend in-country meetings on data management and security and be able to articulate the data architecture plan to both tech and non-tech external and internal parties.
• Perform other related duties as assigned by supervisor.

Requirements

REQUIRED QUALIFICATIONS

• Bachelor's degree in computer science, Business Information Technology, Information Technology, Statistics, Informatics, Engineering, or related field.
• Minimum of two (2) years of related experience managing and working directly with health informatics applications and databases from large research studies.Demonstrated and successful experience managing large, population-based survey data.
•  Demonstrated experience in providing remote assistance and support (e.g. from a central office location) to public health teams working in the field.
•  Demonstrated experience conducting data quality checks and producing data collection monitoring reports.
• Demonstrated experience in using and troubleshooting electronic data collection tools, especially tablets.
• Strong writing and verbal communication skills.
• Experience working in humanitarian, health or development projects within Kenya with working knowledge of handling personal Identifying information.

OTHER REQUIREMENTS

• In-depth understanding of data collection applications such as ODK, CSPro, REDCap, CommCare, KoboToolbox etc.
• Demonstrated ability to work with mobile telecommunications technologies (GSM,3G/4G,5G etc.), mainly in disconnected mode.
• Basic Understanding of cloud-based data storage service offerings, android platform and network connectivity understanding using TCP/IP protocol suite.