Repair & Calibration Lab Manager at Amotech Africa

Role: Repair & Calibration Manager

• We are looking for an accomplished manager with proven calibration skills and experience to take responsibility for the development and supervision of people and processes delivered to laboratory operations, and for supervising the day-to-day activities of an assigned team to ensure the delivery of services in a safe, compliant and timely manner against agreed service levels.

Competencies and Qualifications

• Minimum Bachelor of Science (B.S.) or a Technical Diploma, or equivalent experience in the field of Metrology, Engineering, Mathematics, or related sciences.
• Minimum 4 years of work-related experience in the Test & Measurement Industry with laboratory experience, or equivalent combination of education and experience.
• Worked in a calibration & Repair environment or laboratory.
• Understands specifications of Standards, Accuracies, and Uncertainties, and how they apply to electronic test and measuring instruments.
• Proficiency in implementing and maintaining quality management systems, such as ISO 9001, ISO 17025, or other relevant standards. Knowledge of quality assurance processes, documentation requirements, and auditing procedures is essential.
• Proactive mindset towards process improvement and optimization. Ability to identify areas for improvement, implement efficiency-enhancing measures, and promote a culture of continuous improvement within the laboratory.
• The Calibration Lab Manager will work in cooperation with the Management team, client management, and end users. They will communicate all issues concerning the execution of the Service deliverables and be responsible for the day-to-day smooth running of the test and calibration laboratory according to business objectives and in accordance with ISO:9001 and ISO:17025 quality standards.

Lab Manager Duties and Responsibilities:

• Ensuring continued conformity with ISO:9001 and ISO:17025 (UKAS) quality standards.
• Supervises, directs, and schedules day-to-day and long-range activities for a defined scope and ensures that all programs and procedures of the lab staff are being properly, maintained, implemented, and adhered to.
• Prepare and provide reports for senior management assessing the business performance.
• Providing technical expertise during onsite customer visits, and meetings and supporting training events and exhibitions as required.
• Implementing robust methods to ensure the quality of calibration results.
• Resolves problems and/or conflicts and maintains open communication with the client, escalating all issues to the Operations Manager.
• Optimize efficiency and increase throughput and turnaround in the calibration lab
• Co-develop and implement growth strategies to expand offering capabilities through collaboration with regional sales and marketing teams, and global metrologist teams.
• Ensures that all services are provided in a cost-effective, safe, and compliant manner in accordance with the approved service level and the customer’s requirements to fulfill contractual obligations.
• Services including maintenance, repair, commissioning \ decommissioning, validation and calibration of laboratory instruments as well as those of Amotech Group.
• Ensures compliance with all company policies and procedures and adheres to company standards.
• Responsible for managing of process performance metrics, maintaining and updating all assigned systems and databases (Timesheets from direct reports are accurately maintained). Provides regular management reports as required.
• Assesses competence and delivers training to the wider engineering team to ensure maximum awareness of core principles of calibration, and measurement uncertainty.
• Assume overall responsibility for the Calibration Laboratory, ensuring a safe and compliant environment