Repair Technician at NCR Corporation

Major Responsibilities

• Provide the necessary technical and service delivery capabilities to effectively manage the engagement
• Ensure the various phases of technical knowledge are carried out (both within the CEs and within rework center team)
• Completion and coverage all of given responsibilities by his manager such as daily repair targets.
• Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the Team
• Reporting internally at all levels within rework center.
• Ensuring high CE” s satisfaction ratings.

Qualification / Experience 

• In-depth knowledge of at least three of the following Managed Services capabilities and very good knowledge of the rest of them
• Services Management
• Helpdesk
• Network Management
• System Management
• Asset Management
• Field Services
• ATM Management
• Excellent understanding of operational service delivery key performance indicators within the Financial and Retail industries
• Excellent understanding of outsourcing and out tasking concepts, especially legal and financial aspects
• Strong program management knowledge and experience, including group facilitation and team building skills
• Educated to degree level, with post-graduate business qualification, or a minimum of 5 years’ experience.
• Experience of managing third party suppliers

Education

• Engineering degree. ( electronics, or mechanics )

Candidate Profile

• Customer-focused
• Excellent communication and presentation skills
• Commercial awareness/experience and technical IT knowledge
• Ability to think conceptually and to design practical, cost-effective solutions
• Team player – ability to lead solution design teams and work with many parts of the NCR organization.
• Self-motivated, creative, flexible
• Spoken and Written Fluency in English.