Reporting Officer-Turkana (Re-advertisement) at Mercy Corps

The Position

A program as large and complex as USAID Nawiri requires multiple ongoing reporting streams to be managed simultaneously, therefore, the primary responsibility of the Reporting officer (s) is to develop and manage accurate up-to-date programmatic communications. With the program in the process of scaling up, the imperative for accurate record keeping, diligent knowledge management, and efficient reporting coordination has only increased to ensure both operational and technical quality.

The Reporting Officer (s) will administratively report to the USAID Nawiri County Director while maintaining technical reporting and accessing technical support, mentorship and coaching from the Program Quality and Reporting Manager (PQRM) - and both these managers will support performance management requirements. The incumbent will work closely with USAID Nawiri county program teams to support the development of weekly reports, quarterly reports, annual reports, workshop/event reports, and reports documenting learning activities. In addition to reporting support, this person will help with information and knowledge management of the teams’ documents and ensure USAID Nawiri is compliant with the Mercy Corps standards and programmatic best practices. They will support senior management by responding to information requests, drafting success stories, and monitoring and reporting on the impact of the program. The Reporting Officer will also collaborate closely with their counterpart to develop the larger quarterly/annual reports and ensure consistency in format and quality across the two counties.

Essential Responsibilities

REPORTING

• Provide technical support to the consortium program teams to edit and finalize reporting and communications materials including weekly reports, quarterly reports, annual reports, workshop/event reports, and reports documenting learning activities.
• Work with program teams and the PQRM to prepare reports for donors, partners, and government on program progress, ensuring all reporting requirements for donors are met on time and in a quality manner.
• Track reporting requirements for all activities, including regular follow-up with responsible actors.

KNOWLEDGE MANAGEMENT

• Support the program teams with administrative tasks such as maintaining required documentation, Program Files, and internal USAID Nawiri knowledge management systems.
• Support the PQRM in stewarding the Program Management at Mercy Corps (PM@MC) minimum standard requirements, as well as additional best practices in program quality.

COMMUNICATIONS

• Support Field Directors and senior management by responding to information requests, drafting success stories, and monitoring and reporting on the impact of the program.
• Work with the Communications Advisor to facilitate information sharing among internal and appropriate external audiences.

Accountability

Reports Directly To: Field Director

Works Directly With: Program Quality and Reporting Manager, thematic officers across the consortium and Local CSO implementers.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Excellent written and verbal English language skills, including concise analytical and technical writing, that meets the standards of Mercy Corps and USAID reporting.
• At least 3 years’ experience in a relevant position plus experience in a coordination and/or management support role.
• Bachelor's degree in a relevant field is required, master’s degree preferred.
• Demonstrated experience meeting USAID and other donor reporting requirements.
• A high degree of organizational skills using computer-based tools/software (Google Suite and MS Office) with demonstrated attention to detail.
• Proven record of project management as well as trouble-shooting skills.
• Strong communication skills including the ability to communicate frequently and effectively in both verbal and written form.
• Proven ability to conduct him/herself professionally under pressure.
• Previous experience supporting a complex USAID-funded program; familiarity with USAID rules and regulations.
• Previous experience as a full-time staff with Mercy Corps and demonstrated knowledge of Mercy Corps systems, procedures and program priorities is an advantage.