Revenue Assurance Specialist at Liquid Intelligent Technologies

ROLE OVERVIEW

Responsible for managing the control environments and incident management processes for LIT operating companies, regional and individual opcos.

ROLE REQUIREMENTS

• 3-year Degree / Diploma in Financial Management / Accounting / Internal Auditing or equivalent
• CISA/CISM qualification
• Business Systems Analysis Qualification
• At least 2 years’ experience in a similar or related environment and technical background in
• Telecommunication Revenue Assurance

KEY RESPONSIBILITIES

• Implementation of the Liquid Group Revenue Assurance Management Operational Plan and the Fraud Monitoring Operational Plan
• Design and implement the Group RAFM control operation schedule, incorporating stakeholder needs, risk levels, resource capacity
• Collect and analyse data to facilitate the design and configuration of controls. Manage all Group RA operational activities and oversee the effective execution of all operational controls and processes to detect, correct and prevent loss of revenue
• Validate and provide detailed analysis including proposed resolutions on control exceptions to the local, regional and group structures. Root cause analysis to identify issues and incidents for all major incidents
• Update controls to the Group RA and Fraud Risk and Control Framework
• Undertake a transactional level analysis of the underlying data and conducting analytics
• Assists the Group RAFM Shared Services in the design and evaluation of the effectiveness of the new/existing controls and process matrix
• Management of suppliers, customers and stakeholders with regard to operational controls in order to ensure service levels are achieved and managed. Completion of monthly SLA reviews with suppliers, customers and stakeholders
• Taking ownership of review and input to audit findings, ensuring an optimal outcome for all the controls under review
• Involvement, as key customer in the specification, evaluation, design and implementation of technologies
• Support the Group Controls & Processes team in performing risk assessments relating to projects and other operational change (IT, Sales, Marketing, Networks)
• Ownership of the Group RAFM change management cycle from configuration, product changes in requirement definition, solution acceptance, testing and implementation
• Group Technology Management – drive inputs into control automation specification, design, UAT, sign off and implementation to support Continuous Improvement
• Data mining, management, processing, retention and recovery strategies. Incident Reporting and Performance Management
• Maintenance of a comprehensive incident reporting system covering issue analysis. Management of the incident resolution workflow
• Roll out and management of internal projects to address process improvement initiative
• Monthly reporting to management and executives
• Coordinate and manage cases of fraud investigations. Maintenance of the Group Fraud register
• Developing and publishing of Dashboard reports ensuring availability to users