ICT Assistant I at Riara University

Duties and Responsibilities

The person will be mainly responsible for the following functions;

• Provide technical and user support to Riara University students and staff.
• Website management: upgrading the existing website and/or building a new website
• Application development: developing the required Mobile and other applications that may be required in the University.
• Knowledge of MySQL, PostgreSQL, MongoDB; Developing business intelligent reports and analytics from the University systems to give a better understanding of the running data and improve decision-making
• API Integration: Building BOTS that can interact with systems, and users and integrate them into the website and mobile application to support recruitment and ongoing learners
• University IT security: Maintaining application security, event investigations, and compliance enforcement, providing monitoring and primary response and intervention for information technology-related security incidents and violations.
• Hardware monitoring and evaluation
• Monitoring and managing system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
• Keeping a check on the latest hardware driver updates and accordingly, downloading and deploying the updates across the University systems and performing regular backups.
• Carry out additional tasks as required by the head of the department.

Skills:

• Working knowledge in programming applications with proficiency in PHP, SQL, JavaScript, HTML, and CSS.
• Website and software application designing, building, or maintaining with good knowledge of WordPress and Joomla Content Management Systems.
• Editing, writing, designing website content and liaising with the marketing department for website content creation.
• Working knowledge of Windows and Linux Server management.
• Experience in the administration of Windows systems and computer network technologies.
• Sound knowledge of open data standards and data sharing systems using JSON objects, API interfaces, etc.
• Strong analytical skills, excellent attention to detail, strong interpersonal skills as well as written and verbal communication skills,
• Ability to use UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Experience with social media platform management.
• Excellent Communication & interpersonal skills

Qualifications

• Bachelor’s degree preferably in Computer Science, Information Technology, or equivalent qualification.
• Minimum three (3) years of experience in the Information Communication and Technology field preferably in an academic institution.
• ICT Professional certifications such as Microsoft, CCNA, or HCIA.
• Certification in graphic design and SEO Optimization will be an added advantage.