RTO-Real Time Operations Agent at Human Capital Synergies Africa Ltd

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Real Time Operator. He/she will be responsible for coordinating live courier operations and ensure daily performance against a range of KPIs.

Key Responsibilities

• Monitor, anticipate and manage the live operation to ensure a great user experience
• Manage real-time fleet capacity
• Lead the communication with the fleet for ongoing orders
• Give structured and actionable daily feedback to the ops managers
• Ensure a smooth operation by coordinating communication with LiveOps support, clients, couriers, and other operational departments.
• Organize personnel, and assist with training as required, whilst also organizing budgets and courier expenses.
• Ensure that quality assurance checks are completed and maintained.
• Assist clients with product selection and pricing to improve transportation routes.
• Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Requirements

• Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
• Previous experience of at least 1 year as a dispatcher or similar position within an office environment, international shipping and stock management.
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quicklyto changing policies and procedures.
• Must be able to work as part of a team in afast-paced and pressured environment,
• Communicating effectively with both colleaguesand clients and following verbal and writteninstructions.
• Must be able to efficiently solve problemsrelating to sales, finance and transportation ofgoods in locations both nationally and overseas.