Security Operations Center ( SOC) Supervisor at G4S

Job Introduction

Reporting to Security Operations Center (SOC) manager, the shift Supervisor supports the Bank’s Security in managing Security Operations Services.

Role Responsibility

• Manages and supervises management and daily staff to ensure access control, visitor support, and alarm response and dispatch operations are being executed in full compliance with contract requirements.
• To works in collaboration with the Regional Lead & SOC Managers, and Shift Supervisors to ensure all contract obligations are met.
• Supervises Security Control Center operations to include: Access Control/Response/Circulation Enforcement, Badge Administration, and Common Access Card Administration.
• Ensure all security personnel are properly trained and capable of conducting primary duties at the SOC.
• Provide first response & assessment of emergency situations (First aid, Adult CPR, external defibrillator certifications)
• Conduct security inspections, respond to alarms, incidents and emergencies and provide assistance as required
• Includes all other tasks as in SOC operator’s responsibilities to be provided and managed as and when required.

The Ideal Candidate

• High school diploma or equivalent required. Bachelor's degree preferred.
• Training or experience in an operations/law enforcement dispatch center preferred.
• Above average computer proficiency.
• Excellent verbal and communication skills.
• Strong analytical and problem-solving capabilities.
• Self-motivated and comfortable working without direct supervision.
• Comfortable in a team environment.
• Ability to multi-ask while remaining detail oriented.
• Strong decision-making ability during emergency situations.
• Must be able to speak clearly while providing guidance during emergencies.
• Able to work and communicate effectively with all levels of leadership.
• Must pass pre-employment criminal and financial background checks.
• Must pass pre-employment drug screening.
• Good working knowledge of Microsoft Office tools and enterprise access control and alarm monitoring systems; previous experience with Lenel OnGuard System is highly preferred
• Self-motivated, curious, knowledgeable about news and current events
• An in-depth knowledge of protective security, fire protection, information security, crisis management, local rules and regulations setup by authorities in Africa and its adherence.
• A thorough understanding of the bank's business and all type permits / licensees
• Comprehensive knowledge of bank business and how to identify and measure risks.
• Project management and presentation skills with the ability to facilitate critical decisions.
• The ability to analyse complex situations and translate these into concise written communication.
• The ability to work independently under tight deadlines and with high degree of initiative.
• Understanding of lease negotiation process
• Effective interpersonal skills, influencing teams and diplomacy to achieve program outcomes
• Intelligent client capability to translate between business and technical objectives