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  • Posted: Jun 22, 2024
    Deadline: Not specified
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  • NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.
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    Security Systems Engineer (L2)

    Your day at NTT DATA

    • The primary responsibility of the Security Systems Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

    What You'll Be Doing
    Key Roles and Responsibilities:

    • Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
    • Take responsibility for problem resolution and troubleshooting.
    • Respond to escalated client requests and support client applications to a first line resolution.
    • Escalate complex problems to the relevant third parties.
    • Assist with the documentation of standard operating procedures relating to installations and fixes.
    • Compile and maintain project administration.
    • Conduct elementary presentations within the customer's organisation.
    • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
    • Expected to take ownership of relevant technologies according to domain or specialization.

    Knowledge, Skills and Attributes:

    • Basic understanding and appreciation of technical design and business principles
    • demonstrates fundamental project management and administration ability
    • Display customer engagement skills
    • Demonstrate relevant domain specialist knowledge
    • Good verbal communication skills
    • Client focused and display a proactive approach to solving problems
    • Ability to work under pressure

    Academic Qualifications and Certifications:

    • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

    Required Experience:

    • Moderate level of years experience in a technical implementation engineering or similar role
    • Demonstrated experience engaging with clients and conducting presentations
    • Demonstrated project administration and documentation experience

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to NTT Ltd on careers.services.global.ntt to apply

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