Senior Client Services Consultants at Crystal Recruit

Responsibilities

• VM Server Management via MS Hyper-V & Failover Clustering
• Management of DELL Storage SAN & VRTX
• DELL Hardware Support-Servers /Notebooks /Desktops
• Backup Management-ArcServe & StorVault (E-Vault), Veeam.
• LAN Management-Cabling and switching (DELL)
• WAN Management-FireWALL (SonicWALL & FortiGate)
• Configure and maintain wireless technologies (Ruckus)
• 3rd Party Software Support (QuoteWerks, GP, etc.)
• Secure Baseline setup of Workstation / Servers
• N-Central Network Monitoring Suite-Remote Assistance, Patch & AV Management of Workstations & Servers
• Intune management and device enrolment
• Ensuring network devices and servers are patched
• Mimecast Email Filtering service management
• TP /VC Equipment (Boardroom) Management /Administration
• End User Information Security Training (KnowBe4)
• Incident management, problem management, resolving service requests, and applying change management where necessary

Requirements

• 8 years of experience in a similar role.
• Experience working with Azure Microsoft and firewall
• Certified in Microsoft 365 Suite /Azure Administration & Management
• CCNA and relevant Security certification will be advantageous
• Strong planning, organizing, and monitoring abilities
• Able to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clients
• Service Desk Management skills and leadership /mentoring capabilities
• Attention to detail, organization, and client operations.
• Strong customer focus and experience in recognizing business needs and solutions
• Robust communication
• Troubleshooting and problem-solving
• Strong documentation skills
• Ability to work without supervision
• Must be able to work in SA hours.