Senior Customer Systems Developer at NCBA Group

JOB PURPOSE STATEMENT

The purpose of this role is providing day to day support, working on deployments, customization and integration of all CRM Services, SharePoint, Microsoft Power Apps, Power Automation, Data Integration (ETL) and web development whilst driving ongoing improvements. The role holder will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the CRM application, MS SharePoint and MS Power Apps, Power Automate, MS SQL Integration & Reporting Services and related services.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Application Development (60%)

• Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management (20%)

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.
• Investigate the underlying causes of any real or potential anomalies in CRM system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects

Change Management (10%)

• Evaluate and plan for changes to CRM system and ensure established change management procedures and ensuring the quality and continuity of the service at all times

Configuration Management (10%)

• Controlling all elements of CRM infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB). Providing accurate information about the CRM configuration to all the various management processes. Periodically monitoring the configuration of the systems in the production environment and comparing it with what is held in the CMDB to correct any discrepancies

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business-related course is an added advantage

Desired work experience:

• Minimum 5 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years within software testing
• Experience in writing, executing and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, Jmeter
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2 
• Hands on experience in software development with major languages Java, Kotlin, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.

JOB COMPETENCIES

Technical Competencies

• Strong understanding of SOA lifecycle, Integration patterns and standard methodologies.
• Knowledge of Linux/Unix commands and SQL will be required.
• Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
• ITIL, and PRINCE 2 Certification
• Excellent analytical and problem-solving skills
• A good knowledge of the systems and processes within Financial Services industry
• Issue/bug tracking tools e.g. JIRA
• Use of continuous integration tools e.g. Gitlab CI/Jenkins
• Testing Automation

Behavioral Competencies

• Interpersonal skills to effectively communicate with and manage stakeholders
• Commercial Acumen: The role holder should have an intricate knowledge of our business: it’s vision, mission, strategy, values and how it operates.
• Excellent Leadership & Communication Skills: The ideal candidate can clearly communicate and share the test automation matters with all stakeholders across the organization
• Innovative & Adaptable: ideal candidate is passionate about innovation of new architecture and enhancing existing ones to leverage these cutting-edge technologies.
• Self-Driven & Results Oriented: ideal candidate should be self-motivated and self-managing.
• Knowledge and experience in modern practices for Software testing in medium to large banks to provide guidance on quality improvements and strategic changes
• Technical skills to effectively perform or guide performance of Application design and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.