Senior ICT Officer (Telephone Operations) - 4 Positions at University of Nairobi

AD/9/203/23 - 4 POSTS

Job Specifications (Applicants shall have)

• Either a BSc. Degree in Information Sciences OR a Higher Diploma Communication equivalent qualifications from a recognized institution plus five (5) years experience at the level of ICT Officer Grade ABC. In addition, should have at least one (1) year experience in communication services support that must include Call Centre management.
• Must possess the following: technical skills in telephone operations; effective communication and good interpersonal skills and good systems analytical and diagnostic skills.

Duties and responsibilities:

• To train users in and provide support for proper use and access of communication resources and services.
• To implement and enforce communication policies and standards
• To manage assigned segments of call centers.
• To adequately document communication services and related issues.
• To Monitor and ensure continuous improvement of services
• To record reported faults and communicate to the technical team
• Supervision of call center staff
• To perform any other duties assigned by the Deputy Director, Communication