Senior Manager Institutions and Personal Banking - Faulu MFB at Old Mutual Kenya

KEY RESPONSIBILITIES

• Relationship management for institutions to create a conducive environment that support business growth.
• Signing of new MOUs with strategic institutions to offer packaged products to employees.
• Onboarding institutions for salary processing, Host to Host solution and internet banking for deposit and income growth.
• Grow cheap deposits through onboarding institutional accounts and employee accounts while maintaining minimal rate of dormancy.
• Advise the business head on the product and policy improvements necessary for a better brand to enhance niche market competitiveness based on market intelligence.
• Monitoring portfolio at risk for consumer facilities while providing leadership through collaboration with Business Units, Credit Teams, and institutions to reduce Portfolio at Risk for checkoff loans, for both existing and new facilities.
• Carrying out sales presentations, financial literacy, and sales activations in various institutions in collaboration with Business units and other business departments.
• Support Head of Business Growth, Branch, Sales consultants & other sales channels to achieve sales objectives.
• Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention, and growth of customer base.
• Supporting launch of products, sales strategy, and campaigns for profitable and quality business.
• Facilitate effective management and service delivery to all Check-off Institutions.
• Involvement in design of processes for check-off loans administration to reduce wastage and reworks.
• Proactive involvement in aligning Bank’s service delivery and internal processes with emerging business trends and devolved functions of Government.
• Generate referrals and use market intelligence to achieve deeper relationships with institutions.
• Drive cross selling of products and tailored solutions to deepen customer relationships.
• Identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
• Manage customer requests and transactions in compliance to Faulu Micro Finance Bank operational guidelines and procedures with zero tolerance to operational risk and frauds.
• Advise the Business on institutions which exhibit high risk policies and practices hence control and manage risk.
• Ownership and follow through for resolution of customer issues.
• Develop, Coach, motivate and manage the performance of individuals and teams within Institutional and Personal Banking across the department to achieve success in career and business goals.
• Role Model the Brand and Corporate Values of the Bank in the internal and external market environment

PERSON SPECIFICATION. 

Education

Business degree

Knowledge, Skills and Experience

• Bachelor’s degree in commerce/business related field.
• Have a minimum 6 years’ experience in General banking, and 2 of which should be at management level in an affluent service sector and retail banking.
• Extensive knowledge and understanding of bank Credit risk management policies, procedures and best practices in lending.
• 2 years’ experience in Relationship Management with a proven track record of client acquisition and management
• Excellent understanding of risk, credit policies and procedures is essential.
• Corporate relationship management experience.