Senior Manager, Measurement & Impact at Caribou Digital

About the role

• The Senior Manager will join the Measurement & Impact (M&I) team. In our M&I practice, we believe our measurement, evaluation, and learning field delivers the most value as a multi-disciplinary practice of evaluative methods, design thinking, and computer science. We bring this multi-disciplinary lens into our measurement and impact work through many evolving practices and continue to question the status quo of traditional measurement approaches to deliver the outcomes needed to drive change.
• The M&I team delivers a broad portfolio of innovative projects, supporting internal teams and external clients. We seek a Senior Manager to oversee a selection of existing projects, specifically supporting the M&I team in continuing their high-quality delivery, developing, resourcing, and delivering new projects, and engaging in thought leadership and M&I-focused business development.
• Specific responsibilities of the Senior Manager may include the following, depending on existing and new project needs:

Measurement & evaluation design, execution, and quality assurance:

• Support the design and execution of measurement & impact team's projects against Caribou’s six core M&I service areas:
  • Resilient measurement systems to improve impact
  • Portfolio M&I coaching and insights generation
  • Impact and contextual evidence synthesis
  • Impact, process evaluation, and annual impact reports
  • Economic analysis and impact modeling
  • M&I advisory and system review
• Support team members and partners in designing and implementing right-fit measurement systems aligned to Caribou’s M&I practices. This includes supporting execution as needed.
• With the Senior Director of M&I, maintain clear guidelines and ‘playbooks’ for best practices in M&I.

Team management: The Senior Manager will be required to manage M&I team members who work primarily on the Senior Manager's project portfolio.

• Support, mentor, and manage a team across all active client programs and projects, including resource allocation, quarterly objectives setting and review, performance review and action plans, and professional goal setting.
• Identify team skill strengths and gaps, seek development opportunities for existing staff, and recruit alongside the Senior Director of M&I as per program demands.
• Nurture a culture of learning and continuous improvement within the team.
• As needed, provide coaching and technical upskilling to M&I staff on monitoring and evaluation methodologies, tools, and best practices.

Business development & thought leadership

• Represent supported projects and Caribou in relevant forums and networks as needed.
• Develop and support current and new client relationships and external partnerships.
• Support business development through proposal development.
• Proactively seek out new business opportunities and source a pipeline of M&I projects.
• Development of assets (articles, blogs, etc) to showcase the projects and Caribou’s M&I portfolio as needed.
• Look for opportunities to drive experimentation around measurement in the digital age through existing projects.

Candidate profile

• Minimum 8-10 years of professional experience in measurement, evaluation, and learning (MEL) or related fields, focusing on delivering impact in international development contexts.
• At least 5+ years of experience leading and mentoring teams, managing performance, and fostering professional development, particularly in remote and multi-geography settings.
• Demonstrated ability to design and implement right-fit measurement and evaluation systems, combining traditional and innovative approaches.
• Proven track record managing complex and multidisciplinary projects.
• Experience in supporting the sourcing of new business opportunities, writing impactful proposals, and creating pipelines of measurement and impact projects.
• Experience representing projects and organizations in external forums, contributing to thought leadership through articles, blogs, and participation in relevant networks.
• Experience working in diverse cultural and operational contexts, with a strong understanding of international development and digital economy & society topics.