Senior Manager, Partner Engagement at Caribou Digital

What you’ll do:

Build trusted relationships with partners and manage engagements with them to generate insights. More specifically:

• Design, develop, and execute a partner engagement strategy to a) gather insights from partners and b) promote and support peer learning exchange among partners
• Guide third-party survey research with 7-10 partners based on insights from partner engagement
• Proactively lead and facilitate periodic learning-oriented check-ins with partners, informed by reviewing their programmatic results and desk research, to distill insights and maintain a current overview of partners’ research and learning activities.
• Work closely with Project Leads to incorporate learning into partnership deliverables and identify where partners can contribute to the donor’s learning agenda.
• Organize and lead workshops (virtual and in-person) to facilitate cross-partner learning as well in alignment with the donor’s learning agenda.
• Serve as point of contact for all partner-related activities and support coordination requests from Caribou Digital and third-party research partner as needed.

Translate and share insights with the donor to support their strategic decision-making processes.

• Participate in ‘helpdesk’ requests from the donor as they review investment proposals.
• Participate in monthly and ad-hoc project management calls with the donor.
• Conduct market and business model-specific desk research.
• Support the team on logistics for external meetings, such as panels (virtual and in-person).
• Work on special team projects, strategic and operational, as needed.

Experience and core competencies

• 7-10 years of work experience establishing and maintaining relationships with partners, grantees, and clients, with demonstrated experience in Sub-Saharan Africa and/or South Asia. Experience working with digital marketplace platforms is a plus.
• 7-10 years of experience organizing and facilitating workshops or other types of knowledge-sharing sessions.
• Significant experience focusing on barriers to digital inclusion. Gender barriers experience is preferred.
• Strong writing and communication skills in English.
• Demonstrated experience identifying risks and issues, effectively and appropriately escalating them or solving them.
• Highly organized with strong time management skills.
• High digital competency, familiar with all the basic collaborative tools and more (e.g., Google Drive, Microsoft Office Suite, Slack, Airtable, knowledge management platforms, etc.).
• Ability to work in a team setting and flexibility to work across time zones.
• Respectful of everyone, everywhere, inclusive and supportive of colleagues, and fun to work with.
• Willing to travel for work trips globally, particularly (but not limited to) Kenya, Rwanda, Ethiopia, Nigeria, Bangladesh, Pakistan, and the USA.