Senior Manager, Product Management at Living Goods

Roles And Responsibilities

• Define the product strategy, manage the product roadmap, and prioritize backlog items to drive incremental changes and continuous delivery in an agile manner.
• Act as the interface between external stakeholders and the Global Software Engineering team, facilitating all interactions including requirements gathering and tech support requests.
• Develop detailed product plans and release schedules and keep key milestones on track.
• Develop detailed functional and non-functional requirements for software engineers.
• Manage the product development cycle and continuous stakeholder engagement to ensure that stakeholders and the engineering team are aligned on scope, priorities, and timelines.
• Drive collaboration between internal and external stakeholders on requirements definition, feature design and user interface enhancements using various tools e.g., user stories, flow charts and wireframes.
• Secure the necessary feature/product approvals with the required stakeholders.
• Collaborate closely with clients, strategic partners, engineering teams, technology vendors, open-source communities, and other cross functional stakeholders to ensure optimal delivery.
• Oversee the routine maintenance of digital health products by closely working with digital operations and software engineering teams.
• Provide post-deployment services to ensure clients’ needs are met in line with initial or emerging requirements.
• Liaise with the Global Software Engineering team to ensure Service Level Agreements are established.
• Measure, track and improve client satisfaction metrics.
• Measure product performance and gather key insights to inform future enhancements.
• Provide status updates to key leadership, stakeholders, partners, and clients on product development
• Assess market trends, competitive landscapes, emerging Digital Health, and potential strategic partners that can unlock opportunities to enhance our involvement in Digital Health.
• Ensure that user experience, features, and workflows within the platform deliver on the expected business requirements.
• Lead, mentor, and manage UI/UX engineers and business analysts, providing guidance on best practices and professional development.

Skills & Competencies

• 10+ years of experience in a client-facing product management or software development role. Experience in the digital health sector, particularly within a non-profit organization using open-source platforms is an added advantage.
• Proficiency in Agile Product Management methodologies such as Scrum and Kanban.
• Experience collaborating closely with engineering teams, external digital health partners, open-source communities, and end users.
• Fluency in navigating technical discussions with the ability to translate users’ needs into business requirements.
• Ability to communicate effectively with diverse stakeholders, including end users, strategic partners, and technical teams.
• Proven ability to lead teams and projects successfully.
• Experience working collaboratively in cross-functional teams to achieve project and organizational goals.
• Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.
• Ability to think out-of-the-box to solve complex problems and drive innovation.
• Creative thinker with exceptional problem-solving skills.
• Strong curiosity with a love of learning and exploring new technologies with potential for innovation.
• Enthusiasm and passion for digital health for development.

Minimum Qualifications

• A Master’s or bachelor’s degree in Information and Communication, Digital Health, Computer Science, or a related discipline.
• Product development, innovations, design, and QA certifications an added advantage.