Senior Officer, ICT at Concern Worldwide

Job Summary:

To ensure that the ICT system in Concern Kenya functions smoothly and efficiently in compliance with the organisation’s strategy, policy and standards.

Main Duties and Responsibilities:

• Provide direction for ICT needs and ensure continuous and effective ICT solutions in the country programme.
• Align ICT policies and procedures to international standards.
• Ensure the organisation derives maximum value for money from its ICT investment.
• Perform ICT reviews in field offices to ensure the systems are working as per defined standards and procedures.
• Participate in the piloting of ICT projects and contribute towards any ICT initiatives.
• Liaise with the ICT team in head office and the region to ensure that systems are accessible and running smoothly.
• Installation, configuration and maintenance of all communications equipment.

Specific Responsibilities:

ICT Strategy and Policy:

• Implement ICT Strategy and Policy in Kenya.
• Sensitize country staff to changes and improvements in technology.

Server and Network Monitoring and Maintenance:

• Routine check-up of server functionality through monitoring, storage space and general health of the servers to ensure maximum uptime.
• Protect the server and data (data security, virus scanning as per the organisation’s policies and guidelines) as part of preventive maintenance routine.
• Maintain a log for server, network and general ICT problems.

Data Backup

• Carry out server backup/restore (as per the organisation’s policies and guidelines) - disaster recovery with the help of the regional and helpdesk staff.
• Ensure offsite backups are taken at least once a week.

User Support:

• Advise users and induct new users to follow ICT polices and guidelines including roll-out and sensitization to staff on ICT User Regulations.
• Keep a log of users’ complaints and support/solutions provided.
• Provide technical support for the use of Concern’s corporate software such as Microsoft Dynamics GreatPlains (GP) including installation, configuration, backup etc..
• Implement, enforce and maintain a proper filling structure on the server for information and file sharing within the offices.

Monitoring hardware maintenance- outsourcing

• Ensure hardware maintenance contracts are renewed and any new hardware is included in maintenance contract once the warranty period is over.
• Ensure preventive maintenance on ICT hardware is done thoroughly by service engineer.

Procurement and document the IT inventory and network

• Give advice on reliable sources for various products and services as required by organisation’s purchasing standards.
• Maintain an ICT inventory and update inventory list.
• Update network infrastructure documentation as per changes in the network.
• Manage the use of the organisation’s laptops, desktops, cameras, cell phones and multimedia.
• Maintain a register for all special additional licenses and schedule any appropriate renewals and additions with agreement with the IT department.

Email management

• Manage the email client system and ensure smooth functioning of email services on a cloud-hosted platform with the other team members.
• Generate requests to create new user accounts and thereafter set up and configure mail client for the user.

Other Tasks

• Evaluate emerging trends and technologies in the Organisation's context and present findings, recommendations and specifications through written reports & presentations.
• Participate in and as part of regional ICT network.

Others

• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment.
• Participating and contributing towards Concern’s emergency response, as and when necessary.
• Take all possible measures to meet Core Humanitarian Standards (CHS).
• Any other duties as assigned by the Line Manager.

Education, Qualifications & Experience Required

• Bachelor’s degree in ICT
• At least five (5) years’ experience working in ICT Support, ICT project planning and helpdesk administration environment.
• Good knowledge in software programming and application development, including mobile applications
• Good knowledge of virtualisation and VMware server/client working environment
• Knowledge in ICT hosted solutions and cloud-based services especially windows Azure, Office 365 and other platforms such as IaaS, SaaS and PaaS
• Knowledge of ICT4D related project methodologies and best practices
• Knowledge of SQL servers and SharePoint services
• Knowledge of Digital Data gathering techniques

Preference will be given to candidates who have

• Experience in User Centred Design (UCD) approach in supporting information systems.
• Experience in organisational ICT project planning, budgeting and implementation.
• High integrity and demonstrated ability to follow standards and policies.
• Proven skills in diplomacy and tact.
• Good negotiation skills.

Competencies required:

• Managing yourself – is aware of own abilities and areas for development; adapts and uses abilities to work well with others and to help achieve Concern’s objectives.
• Delivering results – delivers on commitments; uses appropriate techniques to help achieve agreed objectives.
• Creativity and Innovation – focused on continual improvement; seeks out, develops and successfully implements new ideas that further organisational priorities and the needs to those we work with; builds on proven approaches; evaluates and learns from ongoing work to improve it.
• Change – responds positively and constructively to change; manages or takes part in change processes in a way that is appropriate to the role in the organisation