Production Support Engineer at Prodapt

Overview

• We are seeking a proactive and detail-oriented L1 Support Engineer with hands-on experience in VMware administration and Linux system management. The ideal candidate will be responsible for providing first-level operational support for our virtualized environments, assisting in troubleshooting, monitoring system performance, and ensuring adherence to change management processes.
• This role is key in maintaining the stability, availability, and performance of our virtual infrastructure while ensuring compliance with organizational standards and ITIL best practices.

Responsibilities

• Support compliance and audit activities by ensuring documentation and process adherence.
• VMware Administration
• Assist in the management and support of VMware vSphere infrastructure (ESXi hosts, vCenter).
• Monitor performance and health of virtual machines, hosts, and storage components.
• Perform basic troubleshooting for VMware-related incidents and escalate as necessary.
• Support operations related to vSAN, DRS, HA, and vMotion.
• Participate in scheduled maintenance activities and patch deployments.
• Linux System Administration
• Provide L1 support for Linux-based servers (RHEL, CentOS, Ubuntu).
• Monitor server health, disk usage, and performance metrics.
• Apply system updates and basic configurations under supervision.
• Assist in automating repetitive operational tasks using Bash or Python scripts.
• Change Management
• Ensure all operational changes are logged, reviewed, and approved per the Change Management process.
• Participate in CAB meetings and support implementation of approved changes.
• Maintain accurate and up-to-date change records and rollback plans.
• Documentation & Reporting
• Maintain standard operating procedures (SOPs) and update knowledge base articles.
• Prepare daily/weekly reports on system performance, incidents, and capacity trends.
• Document root cause analysis for recurring issues.
• Collaboration & Support
• Work closely with L2/L3 teams, developers, and network/security engineers for issue resolution.
• Provide first-level troubleshooting and escalate complex issues appropriately.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 1-3 years of experience in IT Support or System Administration.
• VMware Certified Associate (VCA) or equivalent certification preferred.
• Linux certification (RHCSA, LFCS) is an added advantage.