Senior Product Manager- Order Management Systems at Wasoko

Role:

Wasoko is looking for a product owner for the Order Management System. The PM will work with the operations, sales, customer support, analytics and design team to deliver the best B2B grocery shopping experience.

Responsibilities:

OMS Charter:

• Own the end to end order management system business logic and tech implementation
• Work closely with the operations team to evolve the system to support the changing on ground scenarios while keeping the customer experience in mind
• Ensure that the order delivered/ order placed ratio is maintained and improved
• Closely monitor the customer experience with order placement as well as during the entire order delivery lifecycle - including communication and all corner cases
• Develop rich tools and analytics to measure and monitor performance

Sales/Support Charter:

• One big internal consumer of the OMS are are sales and support teams
• Create clear tools and visibility for these teams to respond to all customer queries and take required actions
• Help these teams succeed with access to information and data
• Enable the monitoring and impact of the work of these teams

Preferred Experience:

• Hands-on product management experience of 4-6years. Total experience should be 6+years

Key skills required for the role:

• Ability ask the right questions, going to the depth of ‘why’ before trying to solution a problem
• Experience in launching consumer internet products, Experience in projects involving the above two charters is an advantage
• Experience in managing Product Lifecycle using agile methodologies (PRDs, Wireframing-UX, Metric Tracking)
• Comfortable working with complex data-sets using standard data analysis tools & techniques (Proficiency in excel, PowerPoint, SQL querying)
• Structured thinking, strong written and verbal skills to process & deliver high quality documents & facilitate technical & non-technical interactions